To effectively manage the enterprise, you need to constantly improve the quality of its staff - is the basic principle of every leader is more or less a large company.But today, high quality of products or services does not guarantee that the company will be a leader among his own kind, because the current consumers are accustomed to the fact that quality is essential for production.However, it makes it more or less become a brand mark.Today every serious company manages quality, but in terms of a new definition of this concept.It is based on the so-called "right price", ie the desire of the buyer Purchase high-quality goods at the lowest cost on the one hand, and the desire of the manufacturer or vendor to create a quality, competitive product with the lowest cost - on the other side.
Quality Management is a few basic principles.The first is a systemic and comprehensive improvement of qualitative characteristics of the products and the company's employees, the plants in all stages of production.And for many companies, such a system has become a way of life and way of thinking.The second principle is the so-called "80/20 rule."It operates is quite simple.It is necessary to eliminate 20% of significant gaps in terms of product quality, and ensure the organization is getting 80% of the planned revenues.WUC (or comprehensive quality management) is in the comprehensive improvement of the enterprise and the promotion of "bottom-up initiatives."
Another principle is the improvement of production processes and the final result is a magic phrase «Six Sigma», which means a completely new approach that focuses not on the elimination of any defects and to prevent their occurrence.Competent leaders engaged in quality management, aware of the magical power of the chain "service - profit", that is, the laws of that when increasing the level of service, the company will inevitably increase the level of their income.
Obraztsova in this regard is the Japanese model of quality management, which provides total quality control exercised by each Japanese worker.The participation of each employee in improving the quality of production, service delivery customer service belong to one of the main features of the Japanese system.Other features include training and skills development in improving quality indicators, the implementation of the activities of quality circles, inspection and evaluation of the supervisors, the use of the statistical methods and the construction quality control program to the rank of a national.Today, the Japanese system is subject to scrutiny by the experts and business owners in other countries.
What happens if the system of quality (this is the unity of resources and processes that are needed to improve goods and services) fails?At best, the party of defective products speak back to the company, as it was not just with cars "AvtoVAZ" and "Toyota" and the company suffers huge losses due to the fault of the one who overlooked and missed the marriage.In the worst case, for example, with the same car, such a purchase would cost a person who buys a new car, life.Apple is also not without sin in this respect.Released her party batteries for laptops have properties swell after some time of use.And in many elektobytovyh devices and batteries do have a tendency to explode.This should not be.And we would not know of such cases, if the producers were fine with the quality system.
