Usually online shopping not only gives you the opportunity to save or find a unique thing, but simply uplifting.It's a shame when buying goods with difficulties arise: for example, the shop refuses to accept your card, sends in the premise is not what you ordered, do not want to take away the defective product or withdraws double the money for the purchase.What to do in such cases, and how to protect yourself when buying things on the Internet, said the expert Elena Orlova, Chairman of OOO NPO "PeyYu."
What if during Internet shopping purchase money twice removed?
necessary to first try to contact the store and find out where this question.If the store does not go on contact and does not want to help, you must apply to the processing center.As a rule, they have support centers, which operate around the clock seven days a week.Payback period depends solely on the bank that issued the card.Shop and processing center make return fairly quickly, usually in the same or the next day.If the money is not received within 30 days, you need to contact the bank.
How to get a refund for defective goods purchased online?
Online, the same rules apply as in the offline, but one paragraph of Art.25 of the Law "On Protection of Consumers' Rights, which states that non-food products can be traded / delivered within 14 days after purchase.When distance selling, the term of returning the goods is 7 days.
If the seller is abroad, and sometimes even in China?
Upon receipt of an international inventory of parcels, postal workers are required when you open the package and check for signs of damage.Be sure to check and open the external chips, etc.It is best to take photos of the goods - will help in the future.The following write a disclaimer receive the goods because of a malfunction.Postmen are obliged to draw up an inspection report and breakage detection.And send the parcel back.Then you need to write a letter to an online store asking for new goods to replace broken.If a long time there are no changes, other than what you have written off the money from the card, write a letter to the shop and tell them that if soon you will not get a code sent with the merchandise, you will take the necessary measures.Then your actions are as follows: Visit your bank, explain the problem, and write a statement in the bank fraud to your credit card.
There is another option to protect yourself from any unpleasant situations.Some sites have the option of buying insurance when ordering.The cost of its small - emergency goods will be insured.
How to file a claim online seller?
information about the name of the seller and his address is mandatory should be in the online store.Also on the site an online store should provide information on the price of goods, shelf life and warranty period, the procedure of its payment and delivery terms.If the contract delivery period is not set, the seller, in accordance with the Rules of the sale of goods remote way, is obliged to transfer the goods within a reasonable time.The buyer may also require delivery of the goods, then the seller is obligated to make delivery of the goods within seven days.
claim to the online store must be presented in writing and sent by mail to the address of the seller.To claim you must attach copies of documents confirming the payment and purchase of goods in online store.
main problem of the claim to the online store is to set the address of its location.If the site of the online store is difficult to establish the exact address of the location of the seller, you must apply to the Federal Service for Supervision of Consumer Rights Protection (Rospotrebnadzor), which will determine the exact name of the seller and his exact address.If no response is received from an online store or a reluctance to return the money paid for the goods, it is necessary to apply for protection of their rights in the courts.
What rights initially have online buyer?
consequences of the sale of goods of inadequate quality remotely regulated by the "Law on the Rights of the consumer", ie your rights when buying via the Internet is no different from buying rights through the normal store!In the Internet there are a few trade intermediaries, such as courier companies, some also are responsible for how the delivered goods.Therefore, we must pay attention not only to the online store, but also at the service, which will deliver you the goods.If the money is paid online, the buyer can make claims if the product is not received on time.You have every reason to go to court, so how is it that your money is used illegally.
What to pay attention while online online store to order?With the appearance of the site should be alerted?
quality of the site - the first indicator of the reliability online store.On the site you should be able to see the range, get advice, make an order and that is much more important than you might think, pay by card.If the store is not such a service, then most likely, the store prefers to work with cash, since he is not quite fair and white schemes of work.Before you start to work with e-shop, large processing centers carefully check their partners, and work only with responsible shopping.
Appearance, functionality, ease of use while playing an important role.Seller who is serious about their business and set up a long-term job, be sure to take care of that potential buyers was comfortable and pleasant to use its site.The reluctance of the owner to spend money on software, design and paid hosting should alert potential buyers.Especially when it comes to buying expensive or technically complex things.For such sites, may be people who do not plan a long and stable work of your life, so they are trying to get rid of a minimum of effort and expenditure.
What if freight prepaid, especially if it is about my country, do not come in the mail?
First you need to understand is not which side of wine: on the side of the seller or the delivery side.It is best to book in proven online stores.Yes, the premise can go for a long time, but self-respecting online stores have competent Support Service, and the money will be returned with no problems.If the online store states that posting was for a long time to be on the point of delivery, you should go to service delivery, and to write a statement.
What if items in the package is broken (eg, mobile phone), or instead of, for example, the tablet there is a bank of canned beans?
Our service PayU was such a case, one of the online stores sent out to their customers instead of phone logs, stacked in boxes.As a result, all the money had been returned to customers in the framework of the protection of consumers.
If the online store is working with another processing company, the buyer should make a written claim to the seller.The claims must be set forth the requirements of the buyer, either get a refund or exchange the goods, or to compensate for the losses generated by the repair.In principle, of the claim and expressed dissatisfaction with the detailed description of the inconsistencies enough to record the fact that poor quality goods.
Note, however, that the seller has the right to disagree with the assertions of the buyer that the goods of poor quality, or does not match the description.If a dispute about the causes of defects in the goods still occurred, the seller must at his own expense to perform an examination of the goods, and the buyer has the right to be present during its conduct.The absence of a check - not a reason not to take the goods in some cases sellers refuse to take back defective goods, citing the lack of packaging, check.However, it is illegal, since the packaging to return defective items are not required, and no check can be replaced by the testimony and other evidence.If the seller is observed in the actions of a criminal violation of the law (for signs of fraud) - it is possible to apply to law enforcement agencies in order to attract unscrupulous individuals to justice.
It should be understood that the buyer - an individual who purchases goods in the online shop, the highest protection of the law provided that if on the side of the seller is a legal entity or individual entrepreneur.It is therefore necessary, before making the order, read the information posted on the website relating specifically to the legal form of the seller.If such information is not available, this is another reason to guard.After all, the seller registration as a legal entity or individual entrepreneur allows you to apply to emerging when buying goods on norms of the Law on Consumer Protection.Russian maps do not always trust Why do not all foreign online stores accept Russian bank cards can be to somehow circumvent these restrictions?When the customer is in another country, they often refuse to accept payment of shops on the map, for fear that the transaction frodovaya, that is trying to use the card fraud.
work around these limitations, you can, if the card is supported by a system of 3Ds.If you do not pass, you can write to support the store and ask them to send you a one-time password to pay for purchases.Sometimes this is different from European formats authentication operations or so set some restrictions on the purchase of goods and receipt of payments.Some owners of Internet shops refuse to accept payments from abroad.With the help of financial institutions they track information on the card issuer.The reasons for this are usually few.The main problem is lack of confidence Americans to our compatriots.
Today, there are two basic ways to overcome these limitations: found on the territory of the State trustee / relative / friend who lives there.They must provide an address for delivery of parcels and send to your (Russian) address of the intermediary for the delivery.Or the United States to find a comprehensive intermediary who is engaged in purchase and shipment of goods.
Articles Source: aif.ru
