Who of us did not cover excitement when an important conversation suddenly stumbled on the cast observation interlocutor.The resulting this thought: "What would it mean?"many unsettling, not allowing to focus on the main topic of conversation.Meanwhile interlocutor notes indicate that he listens carefully, follows the progress of a call and analyze the information already.Therefore, comments and questions that arise in the course of the conversation, should not be viewed as obstacles.A close relation to him can understand what the other person is thinking and talking that we should pay more attention to achieve the desired result.Before we consider the most common comments and their causes, pay attention to a few general rules to help you with the lowest cost to solve the psychological problems.
Comments and objections - natural phenomena any conversation, so do not feel accused, who is forced to defend himself.
interlocutor clearly explained the reasons for your disagreement, as valid rebuttal increases your chances of success.
interviewee should always feel that you treat his comments seriously and consider them carefully before you give an answer.
sometimes advantageous to admit the truth of the interlocutor, especially in the details.
When the emotional reaction of the interlocutor should know that a nervous and agitated person can hardly talk in business.
At the beginning of the conversation may have comments to the resistance.They are not specific.The reason often lies in the fact that the topic of conversation is not clearly defined, and your caller can not acquainted with your arguments.Try to clarify the subject, and if resistance increases, to reconsider the tactics of the material.
Questions seeking information demonstrates the interest of the interlocutor and possible shortcomings in submitting your information.The interviewer wants to get additional information or whether he heard any details.You should give a calm, confident answer.Formulates proposals clearly, so that their meaning was clear even to children, do not try to explain in one sentence several facts.In no case do not press on the interlocutor.Too much argument on your part or too self-confident tone can cause comments to express themselves.They can be explained by the desire to express their own opinion of the interlocutor.He wants to show that did not succumb to your influence, and the fact that this issue was the most impartial.If you have such comments will try to find the source confirm your ideas and opinions into the conversation.
In order to dispel the existing doubts counterpart may make objective observations.The reason for these observations is already available solution.
In such a situation should not openly conflict with the other party, you must try to convey to him that you take into account his views when deciding, and then explain what advantage giving your answer.
wording: "Everything is fine, but not for me" is typical of the subjective comments.The reason for their statements is that your information is not very convincing, you do not pay enough attention to the personality of the interlocutor.He does not trust your information and therefore does not appreciate the facts cited.In such a situation, you should put yourself in the shoes of the interlocutor, to take into account its problems, mood.
Personality interlocutor is not worth ignored.Do not forget, before you a living person, with their emotions and moods.That is why the conversation is possible biases.If the interviewee uses an aggressive argument, put forward specific requirements, and sees only the negative side of the conversation, do not take everything personally.You could call the interlocutor unpleasant associations, memories from his past experience.Show kindness.Aggression must not be passed on to you.Try to find out the motives and views of the interlocutor.
consequence of bad mood interlocutor, and sometimes his desire to test your endurance, patience and stress are ironic (sarcastic) comments.You will notice that the statements of the interlocutor are not closely related with the course of conversation, are causing, or even offensive.In this situation, you should check whether the remark made seriously or is in the nature of the call.Your reaction can be witty, or should not react to the comments.The main thing - keep calm and patience.
Also during the meeting, you may experience the unspoken comments that the source does not have time, do not want or does not dare express.It should help him to formulate their comments and objections, try to find out the reasons for his displeasure or unexpressed emotion.
Having an idea about the causes of the comments in an interview, do not leave without attention and other tactical question: when is the best answer?Traditional variant - immediately after the remark was made.This is the most successful way, and should be used in all normal situations.But you can not wait until the remark is uttered aloud.If you feel that the other person will sooner or later all the same it says to try to answer it myself.So you reduce the risk of conflict, choose a suitable time for you and the wording of the response, as well as to build confidence between you and another person.Hostile comments and remarks that are a major obstacle, should be possible to completely ignore.
We reviewed the main types of observations and possible reactions to them.Of course, it is impossible to provide all of the options, as the real circumstances always make some adjustments, but the smile, calm and friendly attitude towards the other party is required to help you in unexpected situations.
Articles Source: Borozdina GVPsychology of business communication
