People may differ in their approaches to shopping.Someone goes to the store with a clear goal and a deferred amount of money, and someone who likes to make spontaneous purchases, and has in reserve a special pocket with large bills.But those and others can not sometimes resist the temptation to wander through the shops in the expanses of the Internet.Why shoppers voluntarily waive exciting boutiques campaign in favor of no less fascinating view of the website "Aliekspress"?The reasons can be mass: time savings, more affordable prices, convenient choice (you can stay on the couch, or even in the bathroom while the gadget shows the possible acquisition) and reasonable feedback to the seller.It would seem that here they are - the future of shopping!But there is a caveat, which do not reflect the happy owners of new things - how to return the money from "Aliekspress" if the thing does not fit?If you have problems
commissioned
course, no one does not provide for differences in the time of the euphoria of the new order of things, but what to do when there is an unexpected problem?If problems occur with the order, the first thing it is recommended to contact the seller.This is a man like you, who are likely to be interested in further cooperation and growth of its rating, which allows you to attract more new customers.To contact him, use a message to request, as this correspondence can be considered the administration, if a case can not be settled peacefully and require the presence of an arbitrator.When the supplier enters into a dialogue, and you work together to analyze the problem, the situation can still be aligned.But what about when the supplier does not meet or talk with him did not lead to solving the problem?Such cases are provided on "Aliekspress".The administration recommends the establishment of a dispute in your order.
What is the argument?
Strictly speaking, the term is interpreted in its literal sense so that it is not necessary to give a full interpretation.It is necessary to say that the dispute involves an early completion of the order provided to a total or partial return of funds to the buyer.In the process of resolving the dispute peacefully encouraged to implement monetary calculations between the buyer and supplier, by mutual consent of the parties.If the proposal is adopted, the order is considered complete, and the possibility of re-challenge is not available.
Except when the order came to marriage or not the product came to be ordered - the opening of a dispute can be used for extra protection of their money in the absence of contact with the seller and the completion time of the order.Button to open a dispute is not indefinite.It becomes available within six days after the publication of the order number and converted to inactive with the end of the automatic order confirmation.After this repayment with "Aliekspress" becomes impossible.
How long can dispute?
Online "Aliekspress" when ordering the timer starts, counting down the time remaining until the completion of the order.By the end of reference timer, you can open a dispute.Maximum dispute may take 15 days, with the buyer can independently translate the dispute to a claim within three days after it began, if it becomes apparent that without the involvement of the administration of the dispute can not be resolved.Automatic transfer of the dispute to a claim occurs after 15 days.Further claims are considered mediators.
Where do I start the process?
In order information there is a button that must be pressed only after reference to the goods received and verified.If you activate it before unpacking the goods, then you should not even think about how to return the money to "Aliekspress" because the order will be met, and the money will go to the expense of the supplier in full.Getting dispute was marked response to the issue of the receipt of the goods.The buyer may request a partial or full refund.If you choose a full refund, the buyer is obliged to return the goods to the supplier without compensation postage.
How to return the money "Aliekspress", and what the reasons for this may be?
start the form of the dispute can be provided that:
- Product not missed at customs.
- product was not obtained and returned to the sender.
- product was sent to the wrong address.
- No information on the order number.
can also attend to the question of how to return the money "Aliekspress" in the event that the goods have been delivered, but there were problems with its quality or the exterior:
- product does not match the text description and photographs.
- product quality is too low and may not be used.
- product was a fake.
- product is damaged.
- product came in less than stated in the order.
order to have a good reason to start a dispute, it is best to discuss all the important moments of supplier, as it allows for the administration "Aliekspress."In addition to the order of discussions you can use regular chat "Aliekspress" "TRADE MANAGER", but the translation of the dispute to the claim history of messages have to download separately.
claim addressed to the arbitral tribunal "Aliekspress" with the control of a mediator.The final decision of the mediator can not be appealed.Terms of consideration of the claims are not limited by the rules and can be tightened.
possibility of checking the status of claims
interested buyers will probably want to track the progress of your question.To do this, fit Claims Manager, indispensable for those who think how to return the money "Aliekspress."What may be the status of the claims?Initial acquaintance and making decisions under the responsibility of the administration, are not regulated by the terms and are not subject to requirements.This status - Processing.Timeout response provider - «awaiting the other party`s response» - is limited in time seven days.If during this period the supplier does not respond and did not provide documentation on request, the money returned to the buyer.Awaiting response
buyer or «awaiting my response» does not allow ignore as the claim is closed.Waiting for response on all sides of the conflict and «awaiting the other party`s response» happens to e-mail notification, but still recommended to monitor the status of a claim, so as not to miss a response time.
To return the money to "Aliekspress"?
When making a purchase payment occurs immediately.For this purpose, electronic wallets, card or mobile phone balance.At a resolution of the dispute in the interest of the buyer is carried out with a refund "Aliekspress" on a card or e-wallet.It can be as a means of payment to use Qiwi wallet.Then there is a return on the money "Aliekspress" to "Kiwi".There may be a delay refund depending on the distance from the sending and currency exchange.You can track the refund on "Aliekspress" with the support call and find out the status of the request.
Efficiency refund
This question all depends on the speed of settlement with the supplier.As soon as the refund agreement, it becomes svershёnnym itself it is a fact.But before the money on the card or wallet buyer can take up to two weeks.The buyer in this case is no more action should not do, and the implementation of the return it has no effect.But according to the rules "Aliekspress", the seller has the right not to confirm the cancellation of the paid goods and continue sending parcels.
So is it worth to choose "Aliekspress"?
All of the above points only show the popularity of the Chinese magazine "Aliekspress", offers an abundance of a variety of goods ranging from computer and electronic equipment, parts and sports units, and to clothes, accessories and ornaments.
In any case, "Aliekspress" offers the most favorable prices for your products and the ability to defend their rights in situations where the goods received not satisfied with the quality or appearance.Always remember that the other side of the computer are real people who are interested in mutually beneficial cooperation and customer satisfaction.For the protection of the rights of all participants in the trading process is also responsible administration of the site, which intervenes in the controversy and gives advice on how to get the money back from the "Aliekspress."Especially for the customer to create a personal account, which is available on all available information, completed and prospective transactions.
In general, to find information on how to return the money "Aliekspress" pretty simple, but I want to wish all potential and actual customers do not face situations when you need it.
