modern consumer is very demanding to the quality of his services.Because this area is constantly being improved.The growing popularity of the position of administrator.So, today the majority of shops, clubs, salons are staffed by such employee.Customers are more willing to visit the places where a specialist works.After all, the administrator places you can always ask for help, ask questions and solve the conflict situation.
Features profession
Administrator - it's official, whose work is related to the management of public or commercial organization.Such an employee is considered to be the chief assistant to the director.Therefore, the requirements for its skills and personal qualities make high.According to many employers, a good administrator - is someone who:
- is a professional in the field of economics and management;
- versed in the Documentation;
- is able to process information on a computer;
- artfully owns communication skills;
- has high organizational skills;
- has personal qualities such as emotional stability, tolerance, the ability to persuade.
Responsibilities Administrator
These include:
- Providing quality customer service, creating a comfortable environment for them.
- providing visitors with the necessary information with regard to the range of services, stocks, possible bonus programs.
- Records Management (appointments, filling customer base and so on. D.).
- Maintenance of public order (taking measures in the event of conflict, considering customers' complaints, following the discipline of employees).
- control over the cleanliness of the premises, compliance with the standards of sanitation.
- management information about the shortcomings in service.
- Running errands chief.
Administrator - is the right person in many areas of business activity.
sphere of trade
Trade - a very ancient human occupation.And the ability to sell - a useful skill.Today, every commercial enterprise wants to be competitive.For this is not enough just to have a quality product, it must be able to offer the buyer.Such a function is often done by the administrator of the store.It is the responsibility of the official part of management of the trading floor.He must oversee the reception and delivery of products, the timely appearance of products on the shelves, shop windows, check the quality, shelf life of the entire range.
to attract customers, a manager may enter into a contract with the company BTL-services.Such advertising products in the form of tastings, presentations of new products increases the rating of the enterprise, and the initiator receives a legitimate prize.
also store manager tries not to miss interesting promotions.Because the resulting company will be profitable bonus delivery.But it would be superfluous, since sometimes store incurs losses due to theft, delay of goods.
entertainment
administrator of the club - a manager, official person, which is responsible for the quality of leisure customers.The specialist must monitor three areas - common room, employees, customers.
good administrator understands the importance of stylish design and cleanliness of the room.As well as the adjacent area outside.
The subordinate administrator are the kitchen staff, waiters and bartenders, technicians, security service.Manager is obliged to ensure that they abide by the rules of discipline, rules of hygiene and sanitation.If, for example, the customer finds in his dish hair, it will be the fault of the administrator, because he did not control his staff.
Managing club politely obliged to meet visitors, escort them to the table and talk about the possible services of the institution.In the case of a large number of guests it can charge an experienced waiter.If there are conflicts or customer makes a complaint about quality of service, the administrator must politely listen and take steps to resolve the issue.
beauty industry
Work in this area is not as simple as it seems.An administrator in a beauty salon is chosen not only by the level of professionalism, but also on external data, because it will be the "face of the company."It was his first customers see and it is judged on the level of service salon.
administrator welcomes visitors.It helps to choose the procedure advises to pay attention to additional services firm.He also engaged in money calculations, coordinates the work of other professionals salon.
Whatever the activity of the company, an administrator - this is especially qualified with excellent abilities to the organization and self-organization.
