Relations within the production team affect the entire enterprise.That is, as the staff related to each other, affecting their emotional state, productivity and so on.Conflict management in the enterprise is complex.You need to know their subordinates, their psychological characteristics, to anticipate their moods.
Conflict Management in the team
Employees of any enterprise much differ from each other.Of course, they all have different perceptions of what is happening around.Different perspectives on the same events are a phenomenon quite natural, but do not forget that it is with them and start conflicts.
essence of the conflict lies in the fact that contrary opinions, attitudes, interests collide, trying to suppress one another.All this leads to the fact that the work of the team deteriorates normal interaction disappears.Management of conflicts in the organization should take the manager.Situations that could escalate into something unpleasant, he should anticipate and prevent even before they occur.Management of conflicts in the organization - it is a kind of art, which, incidentally, is not so easy to master.
causes of conflict are different.The principal is considered to be three.The first is connected with the objectives.The point is that different parties see the future of the same objects.The second type of conflict is directly related to: the parties can not reach a consensus in finding solutions to the current problems.The last group consists of the conflicts that have emerged because of the feelings and attitudes that people have towards each other.To master the management of conflicts in the organization need to understand their essence, to define something with which they are associated.
Psychologists are five levels of conflict:
- within the individual;
- between individuals;
- within the group;
- between the groups;
- within the organization.
sources of conflict are also different:
- lack of independence;
- lack of resources;
- different responsibilities and so on.
Conflict Management in the organization is carried out by various methods.These include:
- those based on the use of occupied guideline;
- those associated with the separation of the conflicting parties;
- those associated with the integration mechanism designed to control the conflict (curator, etc.);
- methods that are associated with the unification of people through common activities.Functional
are those conflicts.Which is under the control of management.They are provided and are a definite benefit to the organization.They usually occur during a business debate, meetings and so on.The important thing is that both sides are in full control of not only themselves, but the whole situation.
dysfunctional called the conflict that came out from under the control of management.He certainly will reduce the level of production, the emergence of hostile relations, misallocation of resources, and so on.
If you are unable to stop the unnecessary conflict in advance, it is best to remove it as gently and quietly.In some cases, simply change the environment in which employees are located.Experienced managers know perfectly well when you need to try to rally the people a common cause, and when it is better to postpone as much as possible from each other.
In extreme cases, managers may resort to a frank conversation.During her express their opinion to what is happening, according to how the conflict affects the work of the company, be sure to stipulate the consequences of that will be possible if the conflict does not end here and now.
