Guestbook - a document showing the performance of any organization.Once, in the Soviet era, it was called the book of complaints.Came strict commission and immediately asked the magazine.If there are critical messages, they could cause serious proceedings.
You'd be surprised, but nothing has changed, except that now the magazine is called "Guestbook".Making this document has its own rules.It is included in the nomenclature (list) of the basic documents of the organization.And if the activities of the institution, company or business is directly related to customer service, it just has to be.
Making book reviews and proposals begins with the fact that it is assigned item number ready form or separate sheets stapled and stamped at the local branch of Rospotrebnadzor.This is done to ensure that they can not be ripped out and replaced.Yes, this is very serious.After all, the book reviews and suggestions until now is a document by which a company can be sanctioned.When scheduled and unscheduled inspections and the Prosecutor's Office of Rospotrebnadzor specialists required to provide this document.
Therefore, the book reviews and suggestions - really working form of exposure to fraud artists.In some cases, you can leave a note in the book?It can make any person who is a customer of the organization.Most often it is effective in shops or cafes, restaurants, if you are poorly served or you have purchased a bad product, in clinics, hospitals, kindergartens, schools and social service institutions.Most importantly, the claims were real and grounded, be sure to leave your information and telephone number.None of the inspection body does not take up the case without confirmation.When it comes to shopping, catering facilities or the provision of any service, will have to keep receipts to prove that you really are in this place.Because, in practice, to claim state institutions is much easier than private companies, so any evidence will not be superfluous.
book reviews and suggestions should be presented on request.If you are told that there is such a document, then you can threaten to writing a claim to society to protect the rights of the consumer or the prosecutor's office, and can be "on the spot", immediately call the police (they are obliged to come).The absence of this book - it is a violation of an administrative nature, which relies rather big for a penalty of up to 30 000 thousand.So if the customer evinces legal podkovannost, with very few people associated.We've always rely on the ignorance of our citizens.For the most part our own fault that we buy goods and services of inadequate quality.It's us too lazy to show awareness, often do not want to communicate, but the more people who will stand up for their rights, it will be easier to defend them.
