Currently, different styles of business communication penetrate deeper into all spheres of public life: in business, in commercial relations come as individuals and enterprises of all forms of ownership.Any area of economic or social life associated with competence in the field of business communication: its success or failure in science, industry, commerce or the arts industry may be required to the level of business communication in it.Business communication and managerial communication for people working in the field of management is an essential part of their professional identity.
Business communication and managerial communication - it is the interactions and relationships that result in the exchange activities, information, experience, which involves achieving a particular result or solution to a problem or the realization of the goal.
styles of business communication and the nature of the content can be formal (or business) and informal.
In general, the formal dialogue differs from formal order that sets the specific goals and objectives to be addressed.
structure business communication is a set of components: content, tools, the purpose, the form, the parties to communicate.Contents of business communication is determined by any socially important subject or issue of any sphere of life (spiritual, financial, regulatory) and can be directly linked with the consumption or production of various kinds of services: education, information, marketing, financial, managerial, etc.
Business communication and managerial communication is conditionally divided into direct and indirect, with direct communication is the most efficient in comparison with the indirect, and has a greater power of suggestion and emotional impact.
Business communication and managerial communication manager with subordinates or officials is divided into three subspecies of communication: providing officials administrative information obtained from them feedback, and the issuance of so-called evaluative information.
to improve mutual understanding between management and subordinates, there are two law managerial communication.
The first law states that if a slave does not follow the instructions of the head because of disagreement with him, you want to provide specific reasons in order to show the subordinate what to expect from his actions will be consistent with its principles and will contribute to the satisfaction of its mandatory requirements.
The second law states that people are much easier to take the position of the person to whom tested positive emotions.And to achieve this purpose, methods of "proper name", "mirror relationships", "golden words."
Reception "proper name" is based on the repeated utterance of the name of your contact aloud.Appeal to a man named demonstrates attention to his personality, and it is almost always accompanied by positive emotions that a person may not be realized.Therefore, in order to win over a man, you need to pay attention to the form of reference.
Reception "mirror relationships" requires the presence of the head of a pleasant facial expression, a slight smile, which help to win the interlocutors.
Reception "golden words" requires a person to speak compliments - words that contain some exaggeration positive qualities of human character or ability.
For efficient use of psychological management techniques are often used by law allowed some techniques (methods) of human exposure.These include: persuasion, suggestion, involvement, motivation, imitation, condemnation, prohibition, requirement placebo command, reprimand, frustrated expectations, the Socratic method, a compliment, a hint, please, praise, advice.
