For the development of modern market entrepreneur, in addition to the undoubted skills and understanding of the business, should know the basics of business etiquette.This professional should be aware of what the ethics and etiquette of business communication, and to be able to distinguish them.Just be polite and agreeable enough, the ethics of business communication consists of several rules that must be followed strictly.
- Be punctual.Make it a rule never to be late for work, always be on time for an important meeting.On performing any work, always leave time to reserve as there are certainly things that you need to do before.Or someone urgently need your help, and you will not have time to work.Remember that the person who is always late, lacks credibility and confidence.
- confidentiality.All information about your work, the company, terms of the transaction should be kept secret.The less you talk about his affairs at work or retell conversations with colleagues about their personal life, the more you call the trust and respect.
- Do not think only about themselves.A person who goes to the head, can achieve a lot in life and career, if one does not stumble.Unable to reach the gratitude and respect of colleagues, ignoring their views and experience.Be confident in yourself - not to be overly confident.A support team is always handy.
- Follow appearance.This rule does not mean that you have to dress only in expensive designers.Your clothing should always be neat, tasteful and fit your surroundings.
- Be literate.To achieve success in business, a man sure to be able to convince and talk nice right language, without using jargon and swear words.All business letters and documents have to be literate, clear and free of spelling, punctuation and style errors.
Ethics of business communication involves several forms of communication.Basic forms: dialogue and group.Most often, to solve production and organizational issues using group communication, in particular, meetings and conferences.By appointment, they are divided into informative, meeting to make decisions, creative.Meetings are also classified by subject, scope, etc.On the basis of ethical and organizational approach of the meeting divided into dictatorial, segregative, autocratic, and free discussion.
Separately dwell on such a concept as the ethics of business negotiations.Business negotiations are always an official character, they definitely need to prepare in advance as they are often the result is the signing of important agreements and contracts.This ethics of business communication consists of several stages: defining the main problems, search for solutions partners, differentiation and another's interests and develop a plan of negotiations, the decision organizational issues and preparation of documents.The conversation would consist of exchanging information, the Welcome-argument-decision, the final part.
And the ethics of business communication at all stages and has its own principles: rationality, understanding, communication, credibility, acceptance, ability to ask questions and listen to the interlocutor, tact, correctness, concreteness.At a meeting to come a little before the appointed time and well-prepared.All questions should be given the most clear and understandable answers, ask clarifying questions on the merits.Even if the outcome of business negotiations remained unfavorable for you, that's no reason, going, slam the door.The final part of the negotiations must also take place in the most polite manner.
