Everyone has the right to buy the right product to take advantage of the services required.Naturally, a man needs a quality thing, with no expiration date, no marriage.But often there are situations when the goods are presented to the service of poor quality, and the seller is not only the money back, but did not exchange a package of equal value.In order to protect citizens and ensure their right to choose, according to the legislation of the Russian Federation, there is the Law "On Protection of Consumer Rights".
consumer
consumers - are the citizens who intend to buy or order goods and services for the family, and other personal needs of their own, are not connected with entrepreneurial or other commercial activity.The consumer can not be a person who has committed to purchase or use a paid service for use in the production or for personal gain.
Consumers - people who use the services or goods purchased for personal use.For example, hotel accommodation or travel documents for transportation services.That is the definition covers not only a person who paid for the product or service, but one that uses them for personal use.
Legislation Legislation can only adjust the compensatory relationship: the consumer - the seller (or provider) services (performance of works, purchase items in the store, and so on. N.).
Law regulates the relations directly between the consumer and the seller that arise from the following contracts:
- sale;
- energy;
- sale of real estate or property;
- hiring of premises and services for the operation of housing and communal services;
- carrying out repairs;
- construction, consumer contracts and maintenance of premises;
- rental;
- carry luggage or citizens;
- storage;
- commissions;
- provision of financial services, which are aimed at the needs of the consumer (credit agreements, settlements on behalf of, the services, custody, consulting);
- paid services (medical, veterinary, communication service in hotels, etc.);
- other agreements that aim to satisfy the personal needs of a citizen, but not related to subsequent profit.
Rights Everyone has the right to exchange the product and its return, but not all consumers know that.They have the right to examine the goods or services to purchase, receive full and comprehensive information on the composition, place of manufacture, price, etc.
Consumer Rights, he has the right to exchange the goods to another (equivalent), if your product were found deficiencies not covered at the time of acquisition.In this case, can not only exchange for goods identical make or model, but also the exchange of any other thing with the recalculation of the cost.
When a marriage is entitled to consumers imputed to the seller and demand to correct or reduce the price at which the product is purchased.If it is impossible to overcome the disadvantages due to the efforts of the seller, the buyers have the right to demand reimbursement or refuse the goods or services.
demand the return of the amount already paid for purchase, only if you have documents and cash receipt.The same goes for the service: You can return the money in the presence of receipts or contracts.
In some cases, the law does not apply?
law on consumer rights can not apply to legal entities and individuals, who have the goal to continue to use the goods, services to the business and any other business in order to generate income.
buyer has no right to demand the replacement of the goods or eliminate the disadvantages due to the seller if he had no documents on hand (cash receipt, contract, etc.), confirming the purchase.
Act will not take effect when a gratuitous contract.For example, storage in wardrobes companies.If this is not stipulated fee or things in storage, were not confirmed by contract or receipt.
deadline to request the seller
can file a claim against the seller if the marriage or a fault is detected during the warranty period, or until a valid expiration date.If the latter is not provided at all, you can file a claim within two years after the purchase if a longer period is stipulated in the contract.
Consumer Protection considers the warranty period from the date of transfer of the goods to the buyer directly.If it is impossible to establish the day of transfer, the period begins on the date of manufacture.
for seasonal items such as shoes, clothes, etc., the warranty period is counted from the immediate onset of the season, which is determined according to the climatic conditions in which there was a consumer.Upon the sale of any item in the mail deadline will be calculated from the date of delivery of the goods.
