Communication is a process of exchange of information that takes place between two people or a group.The efficiency of any organization depends largely on how the staff knowledgeable in a particular issue.An important place in the management takes a moment of delegation of responsibilities and powers, while also playing a major role communication.
Consider the types of communications.In management they are divided into internal and external.The first type can be attributed communications that occur between departments, individual employees of the organization.Typically, such communication is in connection with the coordination of actions within the company.
External communications occur on contact with the outside organization.These include: communication with consumers, with government agencies, with the public.
the hierarchical organization forms of communication can be divided into horizontal, vertical and diagonal.Refer to the horizontal exchange of information between employees.These communications are important to coordinate the actions of the people involved in a manufacturing process.In this case, workers often have a general manager, director.Horizontal communication helps in the optimal allocation of resources in the marketing of goods, etc.They also allow us to establish equitable relationships between all departments of the same level.
vertical communication - the exchange of information between management and subordinates.These include: recommendations, orders.These documents help managers effectively deliver information to employees.In turn, subordinates report that the order is taken into consideration and entrusted the job is done.By the vertical communications also include communication between the departments, which are at different levels of the hierarchy.
diagonal communications combine features of the two previous types.There is communication between superiors and subordinates of different departments.
internal forms of communication are divided into interpersonal and organizational.The first takes place between two or more people.Institutional relations implies a dialogue between the groups.But this kind of communication and exchange of information include a person with a group of people.
can distinguish the following types of communication: formal and informal.Informal usually have no relation to the hierarchy of the organization, they are formed within the same group.These communications occur in any company.Management can with great benefit for themselves to use such contacts.When informal communication information transfer is very fast, usually in the form of gossip.Therefore, any leader can best news for him to put it in the form of rumors.So the information comes to subordinates quickly, but sometimes with changes and additions in the form of inventions of employees.
Formal communication link together the different elements in the structure of the organization.They established the official rules, regulations, orders, instructions.These documents regulate the interaction of departments and employees.
Types of communication in management can also be considered from the point of view of transmission medium.People communicate verbally (written and oral speech) and non-verbally (gestures, facial expressions, images, etc.).
Types of organizational communication can be divided according to the needs of the participants:
- communication in order to obtain any information;
- to transmit information to anyone;
- communication, to meet the emotional needs of the interlocutors;
- aimed at harmonizing any action between people or groups.
communication plays an important role in the operation of an organization.Wise head when used properly, all kinds of communications can maximize productivity.
