Any purchase of equipment ever breaks.If the failure has occurred within the warranty period, we look at the situation with optimism - because the seller has against us, customers are certain warranties.That is, we are obliged to remove the damage free of charge or, at worst, to return the money paid.And we, armed with warranty card and a check on the purchased goods, hurry to the store to seek justice.
But not all so simple.According to the law on the protection of our consumer rights with you that it is now fashionable to quote at every turn, we can demand a free repair, replacement of product warranty or refund.At the same time insist on the repair (ie to impose it to us), the seller can not by law.But in practice, in most cases we will send you a service center.We go there hoping for a free repair, but gradually it becomes clear that to achieve this is unlikely.Warranty perform no hurry."Experts" of the institution will do anything to not recognize our case and offer warranty repairs at our expense.
Why is this happening?The fact is that in addition to its own service workshops available at every major appliance store, there are so-called authorized service centers.Manufacturers and suppliers of equipment, usually in no hurry to open their own services (the case is troublesome and low-profit), and enter into contracts with existing workshops that this service will be officially repairing products of this company.Such a service is called authorized.Under the contract with the manufacturer or service provider shall at its own expense to repair warranty products.The same service periodically compensates the cost of purchasing parts and proper repair.
But in practice the manufacturer very tightly controls the validity of this free of charge for you and repair.It should be representative of the company to prove that the case is not a guarantee - and all costs for repair service will remain unpaid.According to statistics, from 5 to 10% of all repairs are not recognized warranty.Therefore, in order to hedge the potential loss of money, such services are doing their best to nullify the warranty obligations of the seller in relation to the goods bought by us.Most often, for this we are trying to prove that the failure is due to our fault as a result of careless handling or intentional damages.Any scratch on the body (of the more serious defects are not talking) may be a reason to forget about all warranties.And if the technique indeed has traces of attempts to repair, it's completely disappeared - here we refuse could legitimately.
repairs at its own expense, offer the most applied, the cost is comparable with the purchase of a new thing.Due to the fabulous sums repair service tries to compensate for its costs for outstanding warranty.And provide warranty shop to customers - not in his best interest, it is easier to "hang" this headache on the consumer.
What we take?It is best to not have to deal with service centers.Broken appliances warranty not our fault - we go to the store and demand the return of money to us.Or replaced by another quality product.If the seller refuses and sends us to the service, its demands are illegal.We arm the "Law on the Protection of Consumers' Rights (Art. 18) and write a complaint, to make a second copy of the seller sign.Refused - send by registered mail, do not forget to make a list of enclosures.You need to send a letter with acknowledgment of receipt.Warranty on purchased goods includes the obligation of the seller within ten days to conduct an independent review and find out the causes of failure.Then he must either pay the money or to justify a refusal.At a delay of response, in addition, we have the right to "tear off" with a penalty (one percent of the value of the goods on the day), and if there is no answer, you can contact the Federal Service or the court.But most of the store refunds, without bringing the matter to court.
Seller has the ability to deliberately damage the thing taken for examination and to nullify all the claims of the buyer.To avoid this, it is better to apply for an independent examination in a foreign center.In the case of correctness the buyer the cost of the examination will be deducted from the seller.You can also insist on free examination by an authorized service center (where this service are required to provide by law).
