Surely each of you faced with a situation where the buyer suffers from misconduct of the seller, especially with the return of defective goods.How sadly, but such cases are quite often.And if the exchange of goods is made because of his inconsistency declared quality, even selling party takes any action.It looks much more difficult option when the refund is accompanied by explanations of who bought that thing did not like or did not fit.This is where it happens most of the violations of the law.
attempt to circumvent the basic law to protect the rights of buyers, unfortunately, not uncommon in the practice of unscrupulous manufacturers and sellers.So before you decide to exchange the item, you must have at least a minimum knowledge of the rights provided to the consumer.And it is not superfluous to careful reading of the Law on Consumer Protection, acting in Russia since February 1992.
Indeed, the above-mentioned law states that the consumer has the right to make the exchange of goods in the same.But exercise its right you can with certain limitations.It justified denial you can get if the reason the product is returned, does not meet the statutory list.The list provided by the legislator, is unconditional and can not be extended.It includes the following reasons: product is not suitable for coloring, the form, a style, size, size or configuration.All other claims can be left without consideration.If you are not satisfied with the quality of purchase, the rules provide for the exchange of goods within 14 days to apply to the seller or manufacturer.After that date all your efforts to prove their case will not succeed.
should take into account the fact that the legislator has identified two conditions for the realization of the right to exchange the goods.The condition first and mandatory - no signs of the goods in use, its consumer properties, the presence of the factory seals and labels.Therefore, buying goods, try not to damage it when delivering home and do not remove the labels.The second condition is the exchange of any document proving payment.It usually cash or receipt.But such provisions are optional, since the law provides that if a document is lost payment, the buyer has the right to refer to witnesses, confirming the fact of transfer of money to the seller.It should also pay attention to the existence of a list of goods which are the names of all the grounds can not be exchanged.
Often, the buyer loses interest in the product and, instead of the proposed exchange, refund of the money required.But such a claim is valid only if the same day on the shelves Seller is not similar goods.
Some mistake the right to replace the goods provided by the legislation of the warranty.It is necessary to distinguish between these two concepts.By law, you can file a complaint on the quality of the goods or services for a certain period.And here is the right to require the legislator does not provide a guarantee.Warranties are voluntary, and the manufacturer or seller puts it at home for various reasons.In some cases, an attempt to increase the attractiveness of the product, in other - the desire to make your brand known.But in any case the guarantee is nothing more than a marketing ploy to promote products and services.That is why the exchange of goods warranty made by each manufacturer according to their rules.Although the right to get acquainted with the terms of the guarantee provided by the consumer No one takes, and all that is required for successful purchase - promptly consider the proposed voluntary commitment.
