result of any company depends on the people working in it, not only on their skills, but also on how they interact and understand each other.Today, organizations often intergroup conflict, inevitably affecting productivity.In order to avoid reducing its need to understand the sources of educational differences and ways to combat them.
conflict - a clash of two sides, each of which has its own view of the specific situation and hard to prove it.Things can turn around quarrels, threats and even insults.Sometimes this phenomenon can bring positive qualities: leaks more information and present the views of employees, bringing you can really find the best solution.Everything will depend on how to coordinate the emerging differences.
reasons intergroup conflicts can be very diverse.First, in any organization is not infinite availability of resources and the management decides how to use them most effectively.However, the staff wants to increase all that begins to share resources, thus creating a conflict.Secondly, often the result of the work depends on the activity of divisions.If one of them functioned properly, inter-group conflict is inevitable.Third, sometimes separating yourself set a goal sought to be achieved, no matter what.If she is given more working hours than the general mission of the organization, staff, provoking disorder.Fourth, employees may perceive different circumstances due to their aspirations, studying only those features that are favorable to their groups and their own needs.This cause of conflict is very common in organizations.Fifth, if the company employs people of different age, experience, social status, with different experiences and values can easily be intergroup conflict.The sixth reason - inadequate communications.If management clearly inform employees on the job descriptions, can not accurately explain the reasons for changes in wages or imposes conflicting requirements result - reduced productivity, failure to plan and enough quality results.
Intergroup conflict in organizations can be solved in several ways.
1. Evasion - one of the accused party carries the theme in a completely different area, referring to the lack of time for a showdown.
2. Smoothing - resolution of the dispute based on the consent of the opposite opinion a justification of their own judgment.Last superficially eliminates discord inside the man even more adjusted against the opponent, so the situation is exacerbated by secretly.
3. Search for compromise involves the study of the positions of both sides and determine the optimal solution, the most satisfying them.
4. Coercion - not particularly effective option, in which one group has accumulated quite a lot of small offenses and lays claims to whom not able to resist another.
5. Solution.With this method, one considers representations of any circumstances, both groups then developed a specific strategy to address.
from people's perceptions of what is happening and the extent of their trust in each other depends on the how to resolve intergroup conflict.
