interests of tenants of apartment buildings are management companies or homeowners.Experience shows that not always fulfilled their obligations in full.Owners of apartments need to be clear about what is the responsibility of institutions, replaced the usual ZhEKi, and where to complain to the management company in a particular case.
Responsible for what the management company
It primarily responsible for the proper maintenance of the house, or rather, all that is outside of the apartment: entrance, walls, roof, local area, basements.The conduct of the Criminal Code includes the status of all communications - water, gas and electricity.With what is inside the apartment, the situation is more complicated: the overall communications - sewage, centralized water supply and heat - should be included in the service, and other distribution inside - the problem of living.It is often difficult to understand the intricacies of what belongs where, and what are unscrupulous providers.In addition to municipal issues, the management company or HOA decides and legal: illegal connection and energy consumption, the misuse of the territory in the yard and at the entrance, advertising on the walls of the house without permission, and so on.If the tenants do not feel the participation of senior officials in the protection of their rights, they have every reason in the general meeting to raise the question of who to complain to the management company.
main supervisory body - the state housing inspection at the local government and the Ministry of Housing and Communal Services.So when the question arises of where to complain to the management company, is the first address.The complaint must be made at the general meeting and signed by the tenants of the house.However, to apply to the inspection of a complaint against illegal actions of a service company and one person can, in any case, the fact of infringement should be checked by the Commission.Upon confirmation of a violation of the Criminal Code or the HOA may be applied sanctions, up to the deprivation of all powers.For example, if the tenants do not wait assistance and on their own solve the problem - replacement of pipes, repaired the roof, the front door, and so on - they can count on the full recalculation when you pay the rent and utilities.This is assuming that kept all receipts and invoices for the work done.
Where to complain about the housing office in excess of payment for utility services
Very often you can hear that the figures in the accounts of public utilities changing mysteriously, including a number of unused services.Many simply sigh and pay slips without talking.Others are trying to figure out what exactly they are overpaid, and begin to look for, where to complain to the management company for the illegal increase in tariffs.In this case, deal with the actions of officials from the prosecutor's office will Utilities.There are already evident on the question of non-compliance.Depending on the category of violations - it belongs to the sphere of consumer rights, violation of fire safety rules, water and energy saving and so on - there are a number of structures, which complain about the management company.This may be the police, the Ministry of Emergency Situations, Rospotrebnadzor, Gorvodokanal, heat, and so on.A first address, as already mentioned - a housing inspection.
