Conflict - the science that studies the types of conflicts, their structure, as well as methods for their prevention and resolution.
can say that conflicts or arguments are an important part of our lives.Sometimes they are able to break the deadlock in relations stalled.They help relieve stress and remove barriers to communication.
However, most of the conflicts developing into a violent quarrel, destroys communication, especially when it comes to the working relationship.
Consider different kinds of quarrels and ways that make the most effective conflict management.
Two types of conflicts
the basis of any of them is a contradiction between the aspirations of different directions.
contradictions can be inside the human mind (the presence of opposing goals or desires).In this case we speak of intrapersonal conflicts.
contradiction can also occur between people or social groups.Then it comes to social conflict.
Intrapersonal conflict is a fairly serious negative experience, based on the contradictory relations with the outside world.As a result, people have difficulty with the decision being in a situation painful choice.
With intrapersonal conflicts psychologists, helping the person deal with the doubts and make the right decision.
Social conflicts are at the heart of serious contradictions have arisen between people.
Management of social conflicts - an important skill any leader, whose job is to create a favorable working atmosphere in the team.
contradictions can be either temporary or protracted.When it comes to conflicts in the enterprise, they can cause harmful interference to workflow.
Despite the fact that the quarrel in the family are sometimes needed to identify the accumulated discontent and help resolve the conflict, the constant emotional outbursts between spouses may lead to a cooling of relations.A frequent clashes between parents and children have a negative impact on the development of the personality of the latter.
Therefore, the ability to manage conflicts is essential in everyday life and in the workplace.
methods of conflict management
structure argument is a gradual increase in emotional stress, during which the person is looking for someone to blame, throw to him negative emotions.
When the voltage reaches a peak, there is an emotional outburst, in which the individual does not accept the arguments of others.He believes that the rights of all and has been unjustly wronged.Further tension begins to subside, and gradually returning to normal state.
Conflict management should take into account the peculiarities of their occurrence.
are five ways of resolving disputes, each of which can be used in different circumstances.
1. Avoidance.This method is based on the termination of the communication.Man or physical care, or the conversation to another topic, trying to divert the attention of opponents from the painful topic.It used when the very subject of the conflict is not so important, and they can be sacrificed for the sake of good relations.Sometimes it's the only way to stop the brawl in the case of strong emotional outbreak of one of the opponents.
2. Adaptation.This method involves the total or partial acceptance of one of the contending parties of the other Party.Sometimes a person can only pretend to agree with the conditions to get a breather.This method is applicable when one of the opponents stronger than the other or has the same power.For example, if there was a conflict between subordinates and superiors.
3. «war to the last bullet."This strategy is hardly a way to resolve the conflict.Rather, it is a way of behavior in the conflict situation when the subject of controversy extremely important for both sides, and they can not make concessions.In this case, conflict management is carried out by a third party or debaters differ, remaining unconvinced.In marriage this way of behavior is often very destructive and can lead to divorce.
4. Compromise.This strategy involves mutual concessions.It can be used if the parties to the conflict are not captured emotionally, and can argue their point of view.One of the most effective ways to resolve conflicts.
5. Cooperation.In this case, both sides must recognize that are involved in a common cause, and already the basis of this, to resolve the contradictions.It is very important ability to analyze the reasons for their actions.Both opponents must try to understand each other and stop taking the opposite side as the enemy.In this case, there will be full mutual understanding.
So conflict management involves the use of one of these strategies depending on the particular situation.And in the family and the company, each of these methods can help overcome conflicts and restore harmony in human relations.
