Community - the sphere of human existence, without which the existence of human society.Communication - is not just a speech, oral or written.The process of communication consists of three interconnected parties.
Firstly, it is the transmission of information - communicative side.
Secondly, it is the perception of the interlocutor - the perceptual side.
Third, the interaction with a partner in communication - the interactive side.
effective business communication is achieved by the use of verbal (word) and non-verbal means of communication.
Non-verbal means of communication to help convey the speaker and sluschayuschemu understand the full meaning of the transmitted information.An important part of business communication is the ability to perceive the non-verbal means of communication.The gestures of the interlocutor, his facial expressions and posture demonstrate not only the meaning of information, but also the attitude of the partner to the subject under discussion.
Non-verbal means of communication complement the voice information.The classification of non-verbal communication in general form looks like this:
a) optical-kinesthetic system includes a movement that accompanies it, or a person perceives the interlocutor: facial expressions, gestures, posture during the conversation, the spatial position of (moving);
b) paralinguistic system (or okolorechevaya) includes the means by which the source identifies their voice message: tone of voice, pitch, volume, logical accents, intonation.
c) extralinguistic system includes non-verbal means of communication, emphasizing the emotional state of the speaker: the rate of speech, laughter, plyaach, sighing, crying and others.
g) visual communication system includes at views of interlocutors.
e) the spatial system: the time and place of communication, interpersonal space.
e) contact system includes hugs, handshakes, kisses, slaps, pushes and other subject, tactile action.
g) olfactory system - the use of scents.
Non-verbal means of communication are congenital and acquired.Many gestures, posture, facial movements are interpreted in different cultures in their own way.Knowing how foreign sides can present information in nonverbal ways, will help improve the efficiency of business negotiations.
special study of nonverbal means of communication can take a lot of time.However, there are some values obschepriyatye most frequently used postures and gestures.Manifestations of positive emotions and moods we catch the interlocutor directly, but it is sometimes difficult to distinguish between negative.
Crossing arms over his chest expresses a defensive position, or lack of interest in the conversation.On the contrary, the openness of the body tilt toward the interlocutor means trust and interest in communication.
If the interviewee begins to correct clothes, pull hair, rub their hands, the more likely it is concerned, uncertain, afraid.Rubbing the ear - is uncertain, can not make a decision.Touching the face indicates nervousness, dishonesty.
desire to end the conversation, impatience manifested in the swinging leg, tapping her on the floor.Tapping the pen on the table - the desire to interrupt the voice of the caller.
Swinging on a chair expresses insecurity, uncomfortable.The relaxed posture on a chair (sitting, lounging) can mean laziness or arrogance.
Shrug - lack of faith in what was said.He nods his head - he agreed, disagreed.
gestures in communication play an important role.Sometimes even an inconspicuous gesture much "say" about the interlocutor.For example, pointing gesture partner draws attention to the person or thing.Emphasizes gestures reinforce the statement, demonstrative - clarify the situation.Tangent gestures help to establish contact, to attract attention.