Constructive criticism aims to achieve improvements.Its expression should lead to enhanced results.Constructive criticism is not based on revenge.It can not be used as a way of expressing displeasure or anger.
One of the most dangerous lines of behavior is destructive criticism.It contributes to low self-esteem person against whom express an opinion.In addition, this behavior significantly reduces the efficiency, undermines confidence.The man, who was criticized begins to engage in self-abasement, is stressed and starts to make mistakes in that area, which has been criticized.As a result, it can completely abandon his studies.
course, criticism is necessary.However, it should help, not hinder.Constructive criticism should be directed not at the person, and the actions.Thus it is better not to condemn, but to offer an alternative.
One of the basic communication skills for managers believe the ability to positively (constructive) criticism of his subordinates and colleagues, at the same time without making enemies and creating favorable psychological conditions in a team.It is important for leaders of all ranks completely, different companies and businesses.
There are certain rules of criticism.
1. Start at the praise.Constructive criticism should include three parts.The first is to configure a positive way, in a way to prepare the person.You should start by pointing out advantages, with their true recognition.The head that caused his subordinate in the conversation, be friendly to greet him and start a conversation about the positive business and personal as a guest.After this you can proceed to the analysis of the breach.Then, draw some conclusions, apply appropriate sanctions.After that, the head should be said again about the virtues of a slave, while expressing the hope that such mistakes will not be repeated more.In accordance with the "Law sandwich" will remain in the memory of visiting the first and last part of the conversation.
2. Do not immediately reject the views that may be contrary to their own.Needless to say the person that he is wrong.We should not forget that everyone has his own view of the surroundings, and everyone has the right to express their views.
3. Constructive criticism must refer not only to the actions of another person, but also to their own.It should be recalled, and about their shortcomings, to recognize them.This position substantially mitigates the perception eliminates the need to defend the opponent.
4. Do criticized should be able to save their own prestige.
5. It is to create the impression in the course of conversation, that mistakes are easy to correct.
6. Supervisors should act so that people were happy to do as they are asked.
7. Criticizing the need to focus on the home, not on the details.
8. Do not remember past mistakes.Criticism should be given and the specific occasion.
9. The head should be as small as possible to blame.At the same time you need to focus on constructive proposals.
10. If the opponent is emotionally excited, you need to withstand the mental pause, giving man "cool."
11. The head should not be forgotten that at its disposal only a minute to speak.When your opponent begins to look for arguments to justify it, and reject the comments.Therefore, in the first moment we must try to tell the most basic.
12. It is not necessary to require immediate recognition of errors and acceptance of criticism.A person needs time to mentally prepare for this.
13. Do not criticize the (possible) public.
