modern world with their rhythm of life can not do without conflicts of interest, and the ability to adequately resolve them should be mandatory for kazhogo person.Conflict - this opposition parties, who are aware of the diversity of its objectives.This understanding is important, judging from the point of view of modern methods of solving problematic situations, which tend to nonviolence.Non-violent methods of conflict resolution lead to an agreement between the opposing parties in the interests of each of them.
In the 70s scientists have paid more attention to the problems of management, control and maintenance of conflicts of interest, but requires modern technologies attach greater importance to the prevention and resolution.
What methods of conflict resolution there
Today there are many solutions to problematic situations, we consider basic.Methods of conflict management, usually associated with the notion of influence (control), the same approach, involving cooperation and compromise - with the concept of permissions.If elected
control method, the result of confrontation between the parties is a situation in which each of them is in the personal interests, forcing her to act against the opposite.The outcome of this confrontation can only be losing one of the parties, sometimes - both.Coercion is associated with a method of regulation, leading to the fact that the parties involved in a collision, can not continue the relationship.
Such violent methods of conflict resolution are flawed in any situation, whether it is the scheme "win-lose" or "lose-lose".When you select a specific scheme and the opponent chooses where to focus energy.
When the scheme "win-lose" energy is not directed to resolve the conflict as such, but against each other.When you select a scheme "lose-lose" avoid any problems or trying to solve it through compromise.
methods of conflict resolution, built on cooperation, enable to stop the confrontation through direct interaction between the parties or by a third-party involvement.Participants analyzed the causes and content differences, striving for maximum rapprochement of positions and reach an agreement with all interests.This method is more preferable, as a result, none of the parties does not receive any benefits, and their relationship can continue to grow on a solid basis.
The basis of this method are negotiated.In fact, the preparation for these negotiations have thus a partial resolution of the conflict, it includes:
- training plan;
- implementation of the planned program;
- implementation of the agreements adopted by both parties.
Each stage of the process includes specific tasks, the totality of which leads to the successful solution of the problem.
How to learn to resolve conflicts
any complex situation can be resolved with minimal losses for all parties concerned.This excellent tool will be special training for conflict resolution.Its purpose is to teach effective ways of adequate personal behavior.
Training will help you understand that the conflict - this is normal.All abnormality of any conflict of interests is that his decision to ride.Practice training will enable participants to understand what are the signs of conflict: verbal disagreement, lack of open communication, maintaining a distance, negative thoughts to the opponent, suspicion and distrust.
There are some methods of dealing with problem situations:
- emotional discharge;
- way out of the conflict without winners and losers;
- extract from the situation, and other benefits.
attend the training, you can create a picture of how to resolve any conflicts that arise, which at today's pace of life can not be avoided.
