Know the types and forms of business communication, to be able to use the tactics of negotiation - it is the competence of the modern successful man.
Business negotiations - is the kind of business communication, which aims to find solutions (solution development) issues acceptable to all parties.
Business negotiations differ in several ways: a) formal - informal;b) external - internal.
negotiation process consists of three stages: 1. Preparing for negotiations.2. Negotiations.3. Analysis of the results and the implementation of the agreements.
the threshold of negotiations is to define their own interests, to formulate the intended goal is the result of negotiations.You must wonder what in the case of divergence of interests with your partner can do.Analysis of the upcoming cooperation will specify the purpose of the negotiations.
matters on which territory are carried out business negotiations.Negotiations on its territory makes it possible to equip the room in such a way to use non-verbal means of communication, the psychological advantage of the opportunity to save, use the advice of his staff or manager.
Business talks on foreign soil is not allowed to be distracted, hold information not be responsible for organizing the negotiations, to examine his behavior partner "in the native walls."
In preparation for the negotiations necessary to collect information on the opposite side.What is the purpose and interests of this company?What is the firm (in terms of professionalism, social status, economic status)?Are there some negotiations with this partner, which left an impression?What issues can cause a confrontation at the opposite side?What information has the next man?What other resources for the implementation of the alleged decision?These and other questions provide a good analytical base ddlya effective negotiation and partnership.
The negotiation process may occur due to unexpected conflicts the disagreement.Communicative skills involves negotiation, taking into account varying degrees of conflict parties.If we approach the negotiations in terms of the confrontation (a victory and nothing else), then the conflict will increase.If you choose as the basis for negotiating a partnership (ie, joint analysis of problems and the search for a mutually acceptable solution), then reduced conflict, the needs of all parties are satisfied.
art business communication requires the use of specific strategies for cooperation with partners in the negotiations.If you intend to argue, teach, justify their actions, to convince, to argue, to insist, to provoke, to ignore, ironic, then, without a doubt, your strategy is aimed at the conflict.If you are interested in cooperation and achieve win-win solutions, you'll be asking questions to find out the opinion of the interlocutor, to ascertain the facts, use "I-message" to listen carefully, to argue for the benefit.
behavior in the negotiations can be built as follows: motivation companion, getting information, communication, motivation to take action, the actual decision-making.
final stage of negotiations - impact analysis - will discuss the following points: that contributed to the success in communicating the reasons for the difficulties encountered and ways to overcome them, notes in preparation for the talks, unexpected behavior of partners, successful strategy.Such a "debriefing" creates art business communication, contributes to the further establishment of relations with partners.
