All products have a certain guarantee from two weeks to 36 months, depending on the manufacturer's service policy.Warranty confirmed warranty card and billing document in the form of a check or bill of lading, that the original is available to customers with the purchase.
return or exchange products can be purchased by certain rules:
• goods unused;
• its trade dress;
• packaging is not damaged, and the products are fully staffed;
• buyer makes payment document confirming the fact of sale and warranty card, issued by the seller.
must say that the warranty service is performed by service centers authorized by the manufacturer.To get this service for free, the buyer must present the warranty card.It shall include the following:
• model;
• the date of purchase of the goods;
• the serial number;
• warranty.
It should be noted that in order to obtain warranty service in full, the buyer must keep the warranty card for the duration of operation.
service center diagnoses of goods and issues a report.There may be three options:
• warranty card is useless in the cases when the goods are received mechanical damage due to improper use;
• it is valid in cases where no mechanical damage and the purchase of products to be repaired;
• in cases where the damage to the mechanical nature of the missing, but the goods can not be repaired due to the fault of the manufacturer, its obligation to exchange or return the money.
You need to present:
• commodity complete set;
• warranty card;
• documents confirming the fact of payment;
• conclusion of the service center, stating the significant shortcomings of the goods.
From vyshenapisannogo becomes clear that the guarantee - is an extremely important document that should be kept and offered to replace or return purchased products, the quality of which for some reason does not satisfy the buyer.
I must say that there are cases where the check was preserved, and the warranty card is missing.At the same time buyers are interested in, whether it is possible to hold a free repair or replace the goods.
If a person has lost the warranty card, the lawyers advised to present a technical passport or other document which it replaces.In his absence, the question can be solved in court.
Sellers also need to provide a check on the goods.If the document has been lost, the customers are protected by the law, which allows you to confirm the acquisition of goods with the help of the testimony of witnesses.In the absence of technical certificate and warranty card, the sellers have the right to refuse to replace the goods with certain disadvantages.In this case, you can go to court because there is a chance that the issue will be solved exactly in favor of the buyer.
worth noting that a guarantee for shoes, for example, household appliances characterized by different periods of validity and the conditions under which goods can be returned or exchanged, so you should carefully review all the rules before making any claims to the seller.
