If the company aims to achieve market competitiveness and high profit, its leader should clearly imagine that every employee must be able, without any skills he can not do what he should have knowledge of, to be a useful team.The easiest way to achieve this by developing a model of competence.Currently, it has an enormous role to play in human resource management.In some companies, competency model is used for evaluating the performance of employees, in others - as a specific application tool that helps shape the provision, including management.This approach allows us to evaluate not only what he did every employee for your company, but also the manner in which he did it.
What is competence?
definitions of this term, there are many: Each manager invests in his own sense.However, the total value of the owl "competence" comes down to two basic approaches.
- American model of competence - it is prescribed behaviors employee, using which it can demonstrate the correct behavior, which will necessarily lead to higher personal results, therefore, to the success of the whole company.For example, a competency model hr manager: loyalty and respect for business ethics, continuous personal development, manufacturing and professional effectiveness.
- European model of competence - a detailed description of the outcome or performance problems.For example, the head of the competency model includes: revenue growth and the competitiveness of firms;professionalism, ability to navigate in the economic environment, to anticipate the situation and find solutions;effective management of a company.
The main difference between these methods is that European offers to determine the minimum required by the employee, and the US is focused on bottom-line results.Based on these techniques, you can give a definition of the term "competence".These are the properties and characteristics of the person that it must have in order to achieve good results, occupying a specific position.These competences can be checked by way of employee behavior.
What could be the model of competence
- Corporate.They stem from the values ​​recognized by the company and relate to each of its members, from the cleaner to the manager.
- Professional.In another way, they are called technical.What is needed on the specific job groups.
- Manager.This is a group of management competencies pertaining only to managers at any level.
example of competence for personnel engaged in the work with clients.
first level - the ability to communicate with clients.The presence at the talks.
second level - a separate negotiation, working with a database.
third level - increasing the number of active customers, build base.
highest level - the opportunity to be a consultant, to make independent decisions.
