Savings Bank - one of the largest financial institutions in Russia.An extensive branch network, which has more than 20 thousand, it would seem, should create for their customers maximum convenience in service.However, reviews of the Savings Bank to the contrary.The percentage of the share of positive responses account for 14% of the total, respectively, negative reviews represent 86%.
Savings in numbers
According to the generalized rating banks in Russia, based on official data of the Central Bank of the Russian Federation in terms of the financial activity of the Savings Bank occupies the first place.On April 1, 2013 its assets amounted to 13,480,179,974 thousand. Rubles.The organization, ranked second, it is in possession of assets in the amount of 4,312,628,588 thousand. Rubles.Separation from other participants in the banking sector is huge.
In another list of the same organization that assesses the performance of financial and credit institutions on the loans, the Savings Bank also ranked first.Loans individuals is 56,808,346 thousand. Rub., All issued in the past in 2012 in the amount of 2,550,799,323 thousand. Rubles.
In doing so, the bank's customers, describing the work of the staff and the quality of services, left such reviews of the Savings Bank, which lowered the financial institution in the national ranking at 30th place with an average score of 1.77.The first line is a bank with an average of 4.72 quality of service.
Sberbank online feedback about
work companies were analyzed according to three criteria: qualifications of staff, services provided and maintenance.A large part - is the negative reviews of the Savings Bank, related by the personnel and technical support for users of ATMs and online banking systems.Branch of Sberbank overwhelmingly famous long queues, sad faces of clients and tired workers.The problem with this one - it's low labor organization, lack of staff and, consequently, the long queues that tire both sides: employees of the bank and its clientele.
Reviews Savings apply to malfunctions of the software.The bank is trying to resolve the related trouble.In 2011 the company acquired a number of IBM software on Cracle, is the best database management system at the moment.Spent this budget amounted to 26.8 billion. Rubles in 2011 and more than 31 billion. Rubles in 2012. It is the largest expenditure on IT-technologies among Russian banks.But despite this, only in 2012 was 8 major disruptions.While Cracle tests its equipment at the Savings Bank, for their own account, this affects the bank's depositors.
This leading position on the presence of assets, transactions and turnover capital organization holds thanks to its profitable credit products, such as "Car loans" and "Mortgage Savings Bank".Comments on this criterion, overwhelmingly positive.This is the only point on which the population of the bank have no complaints.It has impact on the volume of traffic and well-known brand among the population, and regularly held shares and jokes among customers.
can only guess how much would be increased revenue of the Savings Bank, if he had finally established a software operation, restructured and improved quality of service in the field.
