quality management techniques - techniques and methods by which the relevant authorities could affect the company and members of the production process in order to achieve the best effect.They can be classified according to various reasons: social, economic, statistical, social, psychological, organizational and so on.Let us consider in more detail the main group.
Economic methods of quality management include the establishment of special conditions, which will encourage employees, staff, departments continually improve their level.Selection of this group has been associated with the development of the market.This required, in turn, a broad and mandatory application of economic methods in quality management, which include:
- funding for this activity;
- cost accounting in all divisions, which are included in the quality management system;
- availability of economic incentives for production, material incentives and remuneration of staff;
- pricing for services and products, taking into account their level of quality;
- of special measures under the action of suppliers;
- mandatory business planning when creating a modernized and new services and products.
organizational and administrative quality management will be carried out by means of mandatory executive orders, directives and instructions that come from the leadership.In addition, permitted the existence of other regulations, which are aimed at ensuring and improving the optimal level of quality.It is about:
- the regulation (functional, job, structural);
- standardization;
- rationing;
- instructing (explanation, clarification);
- assignments exposure (based on the regulations, orders, directives, instructions, etc..).
social-psychological quality management are intended to influence the flow of the various processes existing in any workplace.In this context, these methods include:
- compulsory moral incentives for high-quality work;
- techniques and methods to improve in any collective social and psychological climate (we are talking about the elimination of conflict, selecting and ensuring the compatibility of the group of employees);
- availability account individual psychological characteristics of members of the organization;
- mandatory formation of motivation of the personnel, aimed at to achieve the required quality;
- development and preservation of the traditions of the company, to ensure the required quality;
- ways and means of activating the self-discipline, initiative, responsibility and creativity of everyone in the team.
Statistical methods for quality control brings together a large group of methods that are associated with the analysis, processing a large number of quantitative results and data.It is a histogram of stratification (exfoliating), Pareto chart, scatterplot (or scatter), and checklists.In addition, they are treated as separate and specific tools that are used to working with non-numeric, special information.For this purpose, causal diagrams, systematizing, generalizing existing logical results and transform them into a numerical look.
most popular method in this group is the block diagram - a graphical representation of a sequence in basic and additional stages of any process.
therefore now very well formed, justified and developed a quality management system for organizations of all profiles.
