Sometimes you came to buy something.Long time to choose, eyeing, doubt and that's decided.Pay money, goods brought home ... and found the marriage!Common situation?Surely such an unpleasant experience with each at least once in life.But what do we do now, to give the seller the money already paid?Someone will do so, but only if it is a small amount.In the case of more or less expensive purchases buyer rightly expects a refund for goods or to exchange it for a new, good quality.Fortunately, the law in this case takes the side of the customer and provides a number of cases in which it can easily return products.
when he returned the money for the goods
law provides an option refund for a quality product.However, to make it possible only if four conditions are met:
- products are not approached you on a style, size, configuration, size and color;
- in the store is not of good quality goods, which can be replaced nepodoshedshy you;
- goods included in the list are not subject to exchange quality goods;
- the date of purchase was not more than fifteen days.
If it is a defective product, the buyer has the choice of the following actions:
- refund for the goods of poor quality;
- replacement goods;
- repair by the seller;
- repair by the buyer, but the seller with compensation funds.
If production is in the repair of 30 consecutive days or 45 days, taking into account the total, or if the repair has occurred after repeated failure, the buyer is also entitled to withdraw from defective products and demand a refund.
When the money back will not be possible
impossible to get a refund for the product in the following cases:
- marriage arose through the fault of the buyer;
- items related to technically complex, and from the date of purchase was more than fifteen days;
- the buyer does not save the document and could not find two witnesses confirming the purchase.
Terms return goods
If the buyer prefers to return the money spent, defective products will have to leave it at the seller.Refunds for the goods is possible throughout its warranty period.Exceptions are technically complex means that you can take to the store when it detects a marriage only in the first fifteen days of the purchase.A full list of these products was approved in 2011 and includes:
- aircraft;
- intended to be driven on public roads vehicles;
- agricultural equipment;
- means for traveling over snow (snowmobiles);
- floating equipment;
- computers, notebooks, calculators, printers, TVs, digital cameras, video cameras;
- refrigerators, water heaters, stoves, washing machines, ovens, air conditioners, dishwashers;
- game consoles;
- sets of satellite TV;
- wireless communication equipment and navigation.
How do I get a refund for the goods: step by step instructions
no secret that sellers do not particularly like to return the money for marriage, and often insist on repair or exchange.However, you should be certain: if you do not want to have more business with this product and want to return the money, you have it confirmed by law the right!How should I do to avoid wasting time and, most importantly, nerves:
1. Write a declaration of termination of the contract of purchase / sale, which briefly describe what products, when you were bought, when and under what circumstances,It was found in a marriage than it is.Sign and date.The application must be in duplicate.
2. The application shall attach a copy of the warranty card and the receipt (the originals you still need).
3. If the proof of purchase documents have not been preserved, the statement should indicate witnesses to confirm that the defective product was actually purchased by you.Include their name, surname, patronymic, passport data and signatures.
4. Consult the dealer or sales area manager and have that signature he put on one of the applications (that instance Leave Me), confirming that he is familiar with the application.The second copy remains with the seller.
5. The application can also be sent by post valuable, in this case, in the second instance, you will be printing mail.
6. If the seller refuses to accept the application, remind him that the right to a refund for defective goods found FZ №2300-1 «On Protection of Consumers' Rights.Not bad if you have to be a printed version.
7. If in this case, do not accept defective products, ask the representative of the seller to repeat his denial on the recorder or camcorder, or write a formal refusal.And feel free to contact the Department of Consumer Protection, or directly to the court.
