selling goods over the Internet is very tight recently came into our lives.Now millions of Russians annually bought various things in the chain stores.This will save considerable time and money.Now the Internet can buy everything from clothes and home appliances, food and finishing with cars.It occupies a special niche in the internet - shop of Chinese goods "Aliekspress."He has long established itself as a reliable supplier of goods from China.What is the reason for its popularity?The answer is simple - the price of the products.There you can buy some of the original products or their close copies at a price different from the market several times.
Delivery is made by mail.Another advantage is a general store, namely availability of goods is absolutely for everyone, sometimes even those that can not be purchased at retail stores, or those whose value is sufficiently high.However, sometimes it goes not so smooth.As in everyday life, the goods may be substandard, and the work of the Russian Post is still poor.Therefore, customers are protected from such risks.Alleged deficiencies in the transaction can be achieved by the dispute.To learn how to open a debate on the "Aliekspress", and will be discussed below.
What is "Aliekspress»
As mentioned above, this is the Chinese wholesale shop of various products.More precisely, it was his office that connects sellers with buyers.In fact, this is a big marketplace, sellers of which offer their products off the shelves all over China.Orders from the site are made all over the world, so it is very popular not only in Russia.Many have a long time to get quality stuff "Aliekspress."
Customer Reviews - clear confirmation of the fact.Of course, the arrival time of poor quality products, and this no one is safe when buying in retail stores, but the administration of the site is trying to quickly solve the situation.To reduce such cases to a minimum, it is necessary to behave correctly and, if necessary, to know how to conduct the dispute to "Aliekspress."
How to order products Order products
done directly from the site.In order to obtain the desired thing is enough to register on the site, choose the goods, pay for it using a credit card or any other electronic payment systems, specify the address to which the administration has to come, and to expect delivery.All you can track movement with a special track number to be issued by the seller after the transmission of parcels to the post office.Sometimes this is not a unique identifier from the use of different services delivery.I should say that when choosing a product to "Aliekspress" customer reviews, has already ordered this thing, are of fundamental importance.To get them, you can scroll down.
How long to wait the parcel
For many, this is a key issue and a major factor that can affect the desire to buy something.Also, this factor must be taken into account before opening the debate on the "Aliekspress."Thus, the average delivery time of departure - 3 weeks.However, it is always different.It happens that the parcel can fly for a week or two, and there can be six months, but this is in rare cases when it is lost.The minimum term - this week, will buy hardly gets to its owner.However, when you order you can choose from several postal services, other than the timing of delivery.By the way, great differences have lately.
What dispute
So the dispute or, in other words, the dispute - a clarification of those or other reasons for which the product was substandard or was not obtained.In the project "Aliekspress" this possibility is the main guarantor for the buyer.By means of dispute he may declare a malfunction with the purchase or delivery.Despite the fact that all products are tested before shipping, postal services do not always treat them gently, so the seller is solely responsible for the package after it is sent to the transfer into the hands of the buyer.The dispute allows inform the seller of any excesses that have occurred with the order.Each buyer must know how to conduct the dispute to "Aliekspress", as it is key in defending their rights.
reasons for opening the dispute
reasons for opening the debate may be several.Two major - is getting poor quality products and the loss of departure.Sometimes it happens that the seller can put in the parcel is not the thing, and if it does not suit you, you should also open a dispute.Many are willing to accept the fact that not received your package, but it is fundamentally wrong, you need to see at least on the side that others will do orders from this seller.Also among the reasons that should be opened dispute, we note the loss of information tracking.But this does not need to get involved, as is often the number after the customs clearance to the domestic change that is not reported any seller or buyer.
How to open a debate
Not many people know how to win the debate on "Aliekspress" because I do not know how to properly open it.In fact, there's nothing complicated.The first and most important rule - to start a dispute only if you really believe in the right, as you may need to prove this.
So you believe that your rights have been violated, and we intend to open a debate.To do this, you must enter your personal cabinet where you have to choose the items for which there are questions.After that press the button "Open a dispute."After that it will be asked to answer a questionnaire in which you must specify whether you have received the goods, and which have a claim on quality.After answering the questions required an empty field in which you want to make the essence of its claim, and right after that it is desirable to attach photos to support your case.Information about the dispute to "Aliekspress" will be updated in your account.Seller is given 5 days to respond, and if he does not respond within this time, the dispute will be closed in favor of the buyer.
Keeping dispute
How to open debate on the "Aliekspress" we understand.Now we need to win, and this should correct his conduct.It is not hard.If, at the opening of the dispute has been brought enough evidence, the seller promptly solve it to your advantage.Nevertheless, this does not always happen.First, he asks to close the debate and will extend the protection of the goods, but if it does not suit the buyer, it is necessary to repeat its claim.If the seller does not close the dispute in your favor, you should set the hearing on the level of administration.The aggravation of the dispute to "Aliekspress" is made by pressing the "aggravate the dispute" in the menu debate.In this case, the moderators have examined the reasons for the complaint and will make its verdict.He had to be strictly enforced.In the event that the seller itself has closed the dispute to "Aliekspress" in favor of the buyer and returned the money, aggravation is not required.
How to close the dispute
In the event that failed to reach an agreement, the buyer and the seller is assured that his problem will be solved, it is necessary to stop debate.How to close the debate on the "Aliekspress"?Make it pretty simple: Exercise menu press the button "Close the dispute", after which by agreement with the seller expect to receive parcels and replacement of defective goods on.It should be noted that the closing argument at the first request is not necessary, because the seller is always trying to protect themselves from possible negative consequences of the dispute, such as downgrade, negative review, refund, trying in any way to avoid it.If you firmly believe in the right, it is necessary to bring the dispute to the end.
Possible outcomes of the debate
Generally, the dispute can be resolved in favor of the buyer and to the seller.In the second case, the transaction will go to the status completed.If the dispute was won by the buyer, the store agrees to reimburse financial loss, either partially or completely.Refunds will be made within 5 - 10 business days from the date of the decision to return to where the goods were paid for, at the price at which it was purchased.
should say at once about possible problems with currency conversion, as all settlements on the site are made in dollars, for example, if the payment was made from a purse QIWI, the equivalent of which is Ruble, you must contact support to resolve this issue.Translation does not disappear, it just "hang" to the decision.
Conclusion This article described how to open a debate on the "Aliekspress."You need to know how to do it, because this operation will help to protect the rights of the buyer in the event that they have been violated.The world of e-commerce is just beginning to develop, and, despite its considerable popularity now, will peak in a few years.Many, unfortunately, still do not trust it, others are not able to use electronic payment systems.Much accustomed simply go to the store and buy your favorite thing, but it will take more time and money.A few years later the usual shops sink into oblivion, because rents are increasing, and many buyers have changed their style of shopping, trusting this case the Internet.For electronic store of the future, and that's a fact.They do not require space, staff is minimal, which allows customers to receive the goods almost at cost, and the seller to work upon, and have a good income.
