Complaint - a customer or consumer complaints.It can be defined as an expression of frustration on behalf of the consumer responsible party.On the other hand, it is considered in a positive sense - a report from the user, which signals a corresponding document a problem with this product or service.Most modern
competent business consultant believes and convinces the company that the complaint - is a kind of gift from a customer or client.Consumer complaints typically an escalation of its consideration.The consumer takes it to a third party, so as to register its claim of the company, and the problem is no longer an internal affair.Special organizations like the Better Business Bureau or the Federal Trade Commission, take consumer complaints and help people with their problems associated with the service.
Agency receiving a complaint from consumers usually recommend that people prepare a letter, following specific recommendations.A letter of complaint has to be made on a specific form.The user specifies it in their name and contact information, the name, contact information, company describes the claim in detail.Representatives of intermediary institutions will consider the document in case they are unable to take any specific action, it will advise the consumer about the next step.Complaints may also be sent to the Attorney General, who are representatives of the government.However, rarely who register complaints against the legal level, which may lead to litigation.
Mostly complain - it informal complaint.Many consumers are unable to solve the problem of poor-quality products or poor service.But if the decision does not satisfy the customer, and then it becomes an intermediary organization.In any case, if a person is going to solve the problem, he has to document every step that was taken to them.When filing a formal complaint you need to capture notes on all contacts with the company.If this fails, the client may file a formal complaint with the consumer.Many of the claims made by the company, lead to a lowering of its rating, and other penalties.
A legitimate act of complaint, accompanied by the necessary documents may be returned products, the issuance of compensation, repair or replace the product.Before filing a claim the consumer must examine the guidelines of the company as thoroughly as possible.It is also important to make sure that the document is correct, as even the slightest mistake will lead to a temporary delay in addressing the issue.Consumers should also have copies of all complaints and any correspondence with the company and intermediary service.Today, the Internet has several specialized forums, where people have the opportunity to put their complaints in order to learn about them as much as possible to other people.
So, in general, the complaint - is an expression of dissatisfaction with regard to the quality of service in the store, the claim to the utilities or local authorities and so on.But according to legal terms - an official document setting out the facts and legal reasons.
