Currently, the communicative competence of specialists in various fields play a crucial role in determining their professionalism.Ability to communicate effectively with clients, business partners, employees are highly valued by employers.
communication skills as a professional quality includes various parameters of communication, including the ability to use and understand verbal and non-verbal means of communication.
Verbal and nonverbal means of communication make it possible to increase the effectiveness of business communication.
By means of verbal communication is human speech.Skillful use of the linguistic features of a language, the correct use of words and expressions, language styles express the speaker's education, contribute to the objectives of the communication form the social status of the interlocutor.
Non-verbal means of communication include posture, gestures, facial expressions, looks, smells, the position of man in space, the organization of interpersonal space, etc.
role of non-verbal communication in the studied psychology began relatively recently, however, the popularity of these studies is high today.Many businessmen, politicians, senior officials from their own experience convinced of the need for use in business communication non-verbal means of communication.Human psychology is such that he unwittingly completes his speech with different facial expressions and gestures, expresses a positive or negative mood through views, postures, movements."Read" the language is sometimes quite difficult, but necessary.
specialists studying verbal and nonverbal means of communication, revealed the crucial role of non-verbal means of communication in the transmission of information: 70% of the information is perceived visually interlocutor (visually);sounds and intonation convey meaning 38% of the transmitted information, and postures and gestures - 55%.
Non-verbal means of communication allow us to see and to show the exact meaning of words and expressions, as well as the ratio of the interlocutor to the communication partner and received (transmitted) information.
example, the position and the distance between participants of communication speaks volumes.Location to face two interlocutors (or placing a circle of several partners in dialogue) creates a more trusting atmosphere.
ability to choose the position in the private conversation, at a meeting during the negotiations another important element of communication.Closed or open posture indicates a person with respect to the interlocutor, the psychological state of a partner's interest in the information.Crossing arms or legs characterizes the closed posture.Smooth change in body position, the ability to stress said one movement can relieve tension during the talks and achieve the desired.
great importance in the communication is the use of facial expressions.First of all sides try to understand each other's face.The man's face - a rich source of information that shows the inner state, mood, attitude.The same phrase, uttered with a different expression on his face, will have in each case a totally different (and even opposing) meaning.Smile, frown, clenched jaw, open mouth, drooping corners of her mouth says the source of goodwill or aggression, or ignoring the interest, acceptance or rejection.
However, human eyes are considered to be the most informative in comparison with other non-verbal means of communication.Even a smile can not hide the alienation and shaking hands do not cover up fear, which manifested in the view of the interlocutor.Communication Skills Specialist allow only one point of view to put in business communication.
Skillfully using verbal and nonverbal means of communication, allowing a professional business communication to take place exactly in the line, which is necessary for effective business.