Organizational Behavior (OP) - a relatively new field of knowledge, which contains the idea of human behavior in organizations.It is of great practical importance for managers who need to direct human resources in the right direction to achieve good results in their work.
Organizational behavior: concept, essence, methods
To better understand the OP need to have knowledge about the psychology of people, as well as the basics of management and sociology.Using data from these sciences are built and the basic theory of OP.To begin with let us define this notion.
Organizational Behavior - a system of knowledge and its regular replenishment of new facts by means of studies that focus on the behavior of people in the organization: their interaction with colleagues and senior management, as well as the study of the relationship of employees to the subject of its activities.
essence of organizational behavior - a regular analysis of the elements of organization (individuals and groups), the purpose of which - weather and improving their functioning.Currently, it is a necessary measure for the success of the organization as complex production structures need competent management of large groups of people: the development of special motivational systems and the proper distribution of labor forces.
The main methods in the OP are the ones that were originally used in sociology and psychology:
- Observation. It allows to study the working environment and appearance of the employees, as far as they meet the requirements and to detect flaws to correct them.
- Poll. These include questionnaires, interviews and testing.These methods allow you to find out how employees are satisfied with their work and understand the general atmosphere of relations in the team: friendly, competitive or hostile.
- collection of documentary information. This includes the study of regulations, codes of professional ethics, job descriptions, contracts, articles of association and organization, etc.
- experiment. This method can be organized for laboratory type (with preparation and immersing people in certain conditions) or carried out in vivo.
models of organizational behavior
There are 4 basic behaviors.They represent a set of representations of the person, values, and, from them, its response to ambient during operation.
- original organizational behavior. With such human behavior tends to realize the goals of the organization, while avoiding repetition of its traditions and accepted norms of behavior.Under this option, frequent conflicts when "conservative" the group meets with the contradictory view of the original.
- rebellious organizational behavior. This is the brightest people in the group, since it denies the regulations.He becomes the instigator of the conflicts that accompany his person at work almost all the time.Such an employee violates the labor process and complicates all relationships, which leads to poor performance.
- staff, opportunists. Despite the fact that the employee does not accept the values of the organization, however, it behaves in accordance with them.He follows all the rules, regulations and statutes, however, is some threat to the organization because of its unreliability at any moment he might leave her and that violate the labor process.
- disciplined and dedicated staff. This type of behavior is the best for the organization and for the employee becausehe strives to comply with all the rules of conduct and values of the organization does not come with its value system in conflict.He fully fulfills its role and gives good results, which depend on the ability.
Thus, OP - is very important for the management team, as it allows to predict the behavior of people on the basis of their performance in the team.
