Office Manager - who is it?

«Plankton", "managery" - all these unflattering definitions apply to the office workers.But is such a useless work?Office Manager - who is it?What are his responsibilities?

Office Manager - who is it?

profession office manager is often confused with the profession of a secretary.But the difference between these two professions still there.So the office manager - who is it?

manager of the office areas is a manager or administrator.It regulates the office work, as an important informative link between employees and bosses, customers and employees, etc.

more active activities of an organization, the greater her problems with daily chores and petty organizational documentation.Their implementation and provides office manager.

He ensures that all current documents, as well as orders of the authorities were properly decorated by.This disposition management team should be timely communicated to the company's employees, all complaints from visitors should be taken note of, and offer employees reported to superiors.

Thus, record keeping, as well as communication communications company partially borne by office managers.

Place of work and wages

Office Manager is required for any company that has an office, director and even a few employees.In small organizations, a list of the duties of this specialist is much less than, for example, in a large corporation.In a large company office managers may be several, and each of them assigned to their department.

turns out that the demand for such specialists rather high and will probably continue to grow.But here's prospects for career advancement virtually none.Especially if, in office of management, the person no longer owns any profession.

Since the charges are not too complex, the competition for one job, on the red as in Russia, is high enough - 6 persons per vacancy.The salary on capital standards low - 27 thousand rubles.

The cultural capital - St. Petersburg - the salary of such employees lower by about 5-7 thousand, and the competition is several times higher.The farther to the periphery of the country, the less wages and more applicants for the position.

necessary personal qualities

Orders, receives office manager is usually in need of urgent and expeditious implementation.Therefore, from the applicant to the position it requires, first of all, diligence, promptness and punctuality.Also important is a good memory and ability to concentrate.

Man, the incumbent has to be friendly and sociable, as in some cases the clients he serves as a representative of the company.

Office Manager must have competent and logically constructed speech, as well as own business ethics, because it is often attracted to the organization of business meetings and corporate meetings.

useful knowledge, such as the phone number of good electrician or service delivery of meals, also did not interfere.For many companies the order in the office, and employees are controlled satiety also a manager.

Required skills office manager

1. first requirement for such an employee - fluency in a PC and the Internet.If in addition to Word and Excel, the bidder will own a Photoshop or "pikcher Office Manager" - is one more reason to take the job was his, not someone else.
2. High-speed printing.The ability to quickly type text - one of the most important for an office manager.
3. skills in administration, obtained in previous studies are required if the person is arranged in a large company.
4. Skills office.Records Management - one of the main responsibilities of this type of experts, without a basic knowledge is necessary.
5. Confident use of office equipment.Faxes, printers, scanners - all this should be the responsibility of the office manager.
6. literacy skills and diplomatic communication.Office Manager must not only competently communicate, he should be able to resolve conflict situations, if required.
7. language skills.The major international companies office manager should possess at least basic English.

General job description

TOR office manager instruction approved by the CEO.Different companies may differ on some points, but in general its main provisions do not change.The operating instructions must be familiarized before signing the employment contract, so you do not complain that perform certain charges are not included in your plans.

in general terms can be specified:

• who is responsible for the reception office manager to work;
• who has the right to release him from office;
• is subordinate employees;
• who submits office manager;
• who performs the duties of the office manager in his absence, etc.

Typically, office managers submit to the Director General.The subordinate office administrators are couriers, drivers, cleaners, etc.

also in the general provisions can be specified, an employee with any skill level can be taken in the described position.

Direct Acting

next item in the instructions prescribed duties of office manager.

soiskatelstvo to resume on job applicants are often prescribed in the separate column, what duties they performed on previous work in the office.So the employer receives more information about the skills of the applicant.

What items may be included in the direct duties of the office manager?

1. Supervising phone calls.The employee must answer incoming calls, as far as possible to answer the questions of opponents, as well as to inform the authorities about the information requested to convey.
2. Supervising documentation.Safekeeping of documents, monitoring of correspondence, registration of orders, etc.- A direct duty office manager.
3. reproduction of documents.On a special mission chief officer performs duplicating work.
4. processing letters, queries - iecorrespondence with partners, customers or suppliers at the request of the immediate supervisor.

The duties of office manager can enter for at least six types of work.But in each of the load on the specialists in this category is determined individually.

Rights office manager

Any User Operations management includes not only duties but also rights.

1. on providing information.To perform certain jobs office manager has the right to request the amount of information, including confidential what he needs.
2. Articulate rationalization proposals.If the organization of office work needed innovations or further order of the General Director, the Manager is entitled to offer them to enter.
3. Require proper working conditions.If you can not perform the duties due to lack of the necessary conditions, office manager may require them to create.
4. act within competence.After reviewing the job description, the employee is entitled to take their own decisions and give orders, but only in the framework of its competence.

This is an approximate set of rules that has an office manager.They may be supplemented or shortened depending on the specific institution.

Responsibility

Office Manager - a trade that also involves certain responsibilities.Its scope and the penalty for violation of the right to determine each employer individually.The most popular items, which is responsible, in job descriptions look like this.

1. for negligent attitude to his duties.Delays in the execution of orders and any other negligence - Wine employee, for which you must answer.
2. for disclosure of confidential information.Employment contracts and job descriptions need to carefully read the paragraphs about the confidentiality of the information.For its disclosure most often lose their jobs.
3. for violation of the sphere of competence.Actions outside the scope of competence of the employee, are not allowed.
4. for violation of labor regulations, etc.Violation of labor regulations, fire regulations and safety - it is also a responsibility of the employee.

Pros and cons of the profession

This profession has, like many others, a number of advantages and disadvantages.So, what are the pros work feels the office manager?

Guest workers who work on this front, relate primarily to high demand for the profession: to gain some experience in this field, to find a higher-paying place is easy.Those skills of administrative activity that are acquired in the process, are relevant in everyday life.Besides working as an office manager allows you to develop your communication skills.

Among the disadvantages - increased psychological stress experienced by employees, because within one working day has to solve a lot of diverse issues.In addition, the leaders, in addition to regular duties, often loaded with office managers personal requests and additional instructions.

Where teaching profession?

Office Manager who is - is clear from the foregoing.However, where you can learn this profession?

special faculty who prepared to office managers, is not in any university.But often the manager wants to this position was occupied people with higher education.What kind of education it will not always important - the main thing that an applicant was a graduate student.In the provincial cities of this post can take even after 9 years of education.Each company decides individually what office manager she needed.

Most employers will be interested in other characteristics of the candidate:

• he worked primarily in the field;
• how well owns a computer;
• know whether the paperwork;
• owns any language, etc.

can not ignore the human and communication skills.If these indicators all right - increasing the chances of getting a job.