Sometimes when you use an ATM, you can get into any situation and not always pleasant.It often happens that the ATM debit funds from the account, and the money is not issued.And although this can happen to anyone, how to behave - they know not all.In the case where the device was able to print a self-service check, it's just a great success, and therefore should be retained.This document will be a confirmation of the incident.
mainly Sberbank does not give money in case of a technical malfunction of its equipment.For example, the signal can be lost with a button, which is responsible for issuing banknotes.When the amount of damage to the system may also be granted in part.No matter what happens, be sure to contact the bank.You can call customer service or contact directly to the bank employee who is competent in this matter.
Reasons for ATM does not give out money
There are several reasons why the Savings Bank does not give money.The most common are such as:
- objective reasons, no write-offs;
- demagnetize stripe cards;
- there was a technical failure with a debit card;
- fraud.
Other reasons
One of the possible reasons that ATMs may not issue money is a lack of the necessary bills.In this case, you can simply use another device that allows you to perform such an operation.
Another reason for lack of the required amount acts on the client's account.Of course, the Savings Bank does not give money today through ATMs over the amount available.Furthermore, the device and check printed show this information in a message.If the client knows the exact amount of funds on the card, but still unable to withdraw money, in this case, it may provide the Commission for withdrawal.To find out, you should carefully examine the conditions of the contract and make a second operation.
Sberbank also cease to issue money through an ATM if the account with the amount already filmed the daily limit.Some financial institutions, including the Savings Bank, there is a daily limit on the issuance of funds, especially on credit cards.If the customer in advance about not notified, it can just come to the bank branch and clarify the conditions of the card.
If the card with use over time, little has changed shape, bent, or on a crack, then the machine may swallow it or do not accept.In such a situation, you should contact the bank for card reissue.Avoid such a situation is possible only with careful storage card.
But despite all this, the most unpleasant situation is to withdraw funds from the account without actually provided.
How to behave, if the ATM Savings Bank did not give money, but copied them?
first step is to find out whether the money written off from the account or just a check was issued.Maybe so, that there was a failure, and is listed on the receipt of this information, and funds withdrawn from the account were not.To see this, it is necessary to insert the card back into the machine and check the balance.If all the money were taken, then it is already possible to take any further action.
In explaining the reasons why the Savings Bank does not give money, be sure to keep a check if he was extradited.In order to recover funds which have not been granted an ATM, you must provide a bank check, a passport and a card with which the client was trying to withdraw money.Be sure to write the application in which you want to describe in detail what happened.For example, if the first ATM was given money and then captured back or improper issuance of the necessary sum.
What else can I do?
The instructions given to ATMs that if Sberbank did not give money to the full, you should immediately contact the bank and say that there was a shortage.With proper and timely action to return funds to the account very quickly.Money should always be careful to count directly at the ATM.The procedure may take longer time if the funds were taken from ATMs of another bank, as the operation was carried out at them, respectively, and return the money to them.But customers always turn to the bank, which was released on the map.
How long the money back?
Return shortfall is carried out for some time, it is roughly about two weeks.If the amount is not very large and expensive bank its regular customer, it will be returned immediately after checking the security of the bank's service - in this case, Sberbank.ATMs do not give money very often, so all incidents are thoroughly checked and confirmed the fact of extradition, when the funds have already been deposited, the amount can be attributed back even if the account is not enough money.In this case, a negative balance on the map.
some nuances procedures
As we have said, the situation is complicated, if you used the ATM of another bank.In this case, the issue will be resolved for a long time, and therefore money back into the account soon.For this reason, use of the payment device is a better bank Sberbank.ATMs do not give money - it happens here, but they will come back very quickly.And in general, do not use such devices, which are very often fail.If there is no alternative, then we can get the money through the cashier.
If a transaction is issued a check, then there must be indicated her unique code, so do not throw it away because it may be more useful for six months.In the event of an incident where the Savings Bank has not given money from an ATM, the question "how to proceed" should know one answer - to save the check.
Whose fault if the ATM did not give money?
If the operation was performed, and the amount has not been provided, it is mainly wine ATM, and perhaps the reason for his technical fault.But if the issuance of funds simply forgotten in an ATM, and they were captured by them, there is a simple fault of inattention.When you call the bank should be required to explain in detail what happened, as a non-extradition of money ATM customers mean different situations.
We should not forget that you need to handle exactly where the card was issued, even if the incident happened elsewhere.Simply write the number of the device, naming the bank and the time when the transaction occurred.
In our life there are a variety of situations, so the main thing - do not panic.If an ATM Savings Bank did not give money or issued, but not entirely, you just need to contact the bank.
