Picking up some box, the user sees a lot of acronyms are not always known to him.In addition, everything they say about the quality of goods and services, certification and warranty.Modern people, especially owning or managing a business needs to be aware of what is happening.Therefore it is necessary to delve into this issue and start from the most popular of ISO 9001. What is it like to get a certificate, what benefits it provides and other issues will be discussed in detail below.
quality
word "quality" has firmly entered the lexicon of every person.All standards allow different capacious definition.The quality of life of the average consumer - a line (or better still exceeded) what he is waiting for what he gets.Whether it's services, food, clothing, household items, or something else, the consumer expects that they will bring him good or pleasure.
Since this ratio is too subjective, developed special criteria, compliance with which will determine the degree of quality.Confirm the goods or services may be different independent entities, while giving its opinion.
as the goods or services concerned primarily the consumer, but if the issue is not one of the most important for the producer to make serious and long-term success it will never succeed.
Quality
In many organizations, there is an internal check.When the department or certain officials assess the work and produced the goods.Of course, the objectivity of such indicators can begin to doubt, but to abandon them completely worth it.
second type of test - the partner.For example, when the suppliers must meet certain requirements, failure of which will result in termination of the agreement of cooperation.Checks may be carried out directly or through third parties.For example, the organizations conducting the certification standards or GOST standard ISO 9001.
Certification may be mandatory or voluntary.Needless to say about the possible difference in relation to the quality of the products for these species.Many products must undergo mandatory certification: children's products, perfumes, medicines, computers, cars, etc.But mandatory certification does not prevent voluntary pass and receive a certificate ISO 9001.
in the Russian Federation are most common following voluntary certificates: GOST R, TP (technical regulations), fire safety, phytosanitary, certificate of origin, ISO 9001.
What is it andwhen to get the certificate
conduct voluntary certification of the company may at any time feel the need and the power to implement his plan.Yet certify to ISO 9001 Standard recommends not when it decides to make management and after a directive "top down", and when the whole company feel the importance and necessity.From experience it is clear that if the initiative comes from employees, and the certification process is easier, better and more efficiently.
So, to answer the main question: "ISO 9001 - what is it?"This international requirements for quality management.It is worth noting that this is not the requirements for a specific product or service, not a guarantee of their quality is the management system requirements, but the result will certainly affect the final product.It made a universal standard, suitable for both large corporations as well as for tiny firms.
What gives the certificate ISO
on the market today, plenty of companies offering similar services or products.ISO 9001 provides:
-
extra boost rating and the company's image in the eyes of customers, partners and employees;
-
competitive advantages;
-
the trust of customers and partners;
-
ISO 9001 with proper construction and the further implementation of the requirement to ensure order in the organization (planning, monitoring), and, consequently, improve financial performance;
-
opportunity to participate in tenders, where the presence of one of the conditions of the certificate;
-
the opportunity to enter the international market.
If your company comes to the idea that it is time to get a kind of matriculation, but not all management welcomes the changes is to introduce them to ISO 9001. What is it, what benefits it provides and how to pass the certification.It is important to remember that ISO - is not only "paper" for trading and image, it is primarily an effective management tool.If you use it to full capacity, not formally, the results are not long in coming.There are organizations that are "live" under the standard ISO, but in no hurry to get certified.
most important thing in ISO 9001
principles, plans, evaluation, audits of ISO 9001 - what is it and how to work with them, find out managers.Often they come to the aid of consultants from the certification bodies.
The main thing to remember, and always guided by the company, which introduced the ISO 9001 quality system, - the principle of governance "planned, carried out, Check, Act".Any action of the field of certification is to coordinate and "chase" through the sequence.
Many managers chuckle, since this principle has long been known.ISO does not claim the championship, he only agrees to abide by this simple truth, always and everywhere.
principles of ISO 9001
The ISO 9001 consists of eight basic principles:
-
Customer focus.It is important to note that we are not talking only about the end-user, client, customer (although this priority!).Internal departments, employees are viewed as consumers of products that are produced by their colleagues.All departments of the company anyway cooperate, passing a chain unfinished product, or related products.
-
management leadership.Well, if the initiative belongs to the employees, but participation, monitoring and important decisions will be required from the management in any way.
-
involvement of employees.Every employee, regardless of position must be aware of the importance of quality products and to see their role in achieving it.
-
process approach.The process - an activity that has inputs, outputs and results.ISO 9001 with this approach involves several departments and takes into account their needs, opportunities and weaknesses.
-
System approach.If you look at any organization of each department 'pulls the blanket over himself, "and sometimes opposing demands solutions.Task management - to find a compromise and accept a solution that will meet the needs and objectives of all departments at once, that should be reflected in the quality of products and the company's image.The new system will help the quality of leadership in this matter.
-
Continuous improvement.
-
Decision making based on facts.Here to help guide will be reports, audits, evaluations, complaints, analysis of the indicators, the findings on compliance plans and so on. D.
-
mutually beneficial supplier relationships.
certification procedure
path to certification consists of 10 conventional steps:
1. Evaluate own system for compliance with international standards.You can do this yourself or with the assistance of outside consultants.
2. Make conclusions and take decisions on corrective actions (do not forget about the role of leadership and employee engagement).
3. Implement the decisions taken.
4. Evaluate the result, the repeated audit.
5. If the results of the test are positive, to apply to the certification body.
6. conclude an agreement with the accredited by the direction of the company with ISO 9001 Standard.
7. Provide the necessary documents to the external auditor, provide access to the requested object, process, employees (their demands he agrees with you in advance in the audit program).
8. Get away from it the recommendations of the audit.
9. Follow the recommendations or inconsistency.
10. Get the certificate ISO 9001. The quality of your company is now officially recognized (hang framed certificate, place on the site, congratulate your colleagues, employees and inform customers and partners).
Remember that the certificate is granted for 3 years, with annual audits need to take control.And, of course, comply with all charted for the company and carry out all the commitments made with the entry into the community of certified organizations.
Disadvantages ISO
Experience shows that, despite its popularity, have the certificate of ISO has its disadvantages.Although these shortcomings are easily explained, they should know:
-
lot of paperwork.Reports, protocols, profiles and so on, but on the other hand, they are not without gain control and objective solutions.
-
too general terms, it makes the system flexible, but it deprives the specifics of those who need it.
-
easy in implementation, weak, unprepared companies reduce certification to formal events (in this case, the certificate it is three times more expensive than would be treated in actual use).
-
cost (the cost of certification, "reshaping" the established system of outside consultants and professional staff in quality) is another reason for which is to strive for the real use of the quality system.
