you prepare to leave for a year and were ready to set foot on the plane, and your flight is delayed indefinitely.What to do and to whom to make a complaint?
When you purchase your ticket, you basically sign a sales contract.You pay the money, and in return the airline is obliged to provide you with transportation services and is responsible for the quality of these services.
According to the rules, if the flight is delayed more than two hours, you must provide a free connection (the opportunity to send two messages by e-mail or make two calls), and even soft drinks.If the delay lasts more than four hours, you have the right to receive a hot meal.During the arrest the flight of 6 hours at night and 8:00 in the afternoon ask the representatives of the carrier in the hotel and a shuttle service.
In practice, airlines do not always follow the rules and then passengers have to sleep on their suitcases and buy water at exorbitant prices and sandwiches.Another thing is that if there is a power struggle after the holidays you can go with a claim to court.To do this, stock up evidence: to keep the ticket, which contains the date of departure, checks that confirm that you dined at the restaurant, or were forced to spend the night in a motel.Get help from the Airport Authority, which must be specified flight time of detention, as well as enlist the support of witnesses.However, before you sue, it makes sense to apply to the airline.It is likely that it will make concessions.In addition to the payment of expenses, you can expect to be compensated for the delay (from 3 to 50 percent of the ticket price).
- It makes no sense to seek compensation and to sue if the flight is delayed through no fault of airlines circumstances - warns lawyer of the Moscow Society of Consumer Protection Yulia Shvets.- By force majeure are strikes of personnel, natural disasters, bad weather, the threat of terrorist attack ... If the carrier could have foreseen what has happened, but did not take action, it must meet the passengers ruble.
sleepless night, in a bad mood, decent bill for food - not a complete list of losses.While you're hanging around for several days in an airport lounge, idle your room for you, by the way, paid in full.
- Upon arrival to the place of rest, try to negotiate with the property - said Julia Shvets.- However, to achieve the return of the money fails in rare cases.The rooms have been booked in advance, to settle them for a couple of days of your lack of other tourists hotel staff could not.However, much depends on the terms of the contract concluded between the tour operator and the hotel.You can request this document upon arrival to his hometown and clarified on the spot, when representatives of the travel company.
Articles Source: sobesednik.ru
