Engineering and technology with each passing day progresses, new products or new projects developed to provide any services.And in order to convey information to consumers, manufacturers need to establish channels of access to such data on the product wider audience.This, along with advertising, as time has shown, the high efficiency of a policy of direct dialing to customers and to provide professional advice on the phone.Therefore, the recent widespread this kind of employment, as a call-center operator.
What is the work call-center
work call-center operator can be two directions: corporate services (within the company) and outsourcing plan (to external customers).At the same time the responsibility of the Manager include:
- provision of service on the line.
- Implementation of those.support.
- adoption and execution of orders and complaints from customers.
- Informing of clients and partners.
- Reporting and collection of information.
Payment is made in accordance with the hourly work schedule, with start and end of shifts are recorded on special equipment.
Teaching methods
Training new employees is carried out by supervising senior staff, which provides hands-on training.This theoretical knowledge of the future call-center operator can get in different ways:
- briefing carried out by a supervisor or manager call-center.This is the most common method.
- Education in special centers in workshops.
- standalone, when using different materials: video training, training record, and so on.
specifics of this type of employment
noted that this type of employment is always in demand.This is due to the fact that a skilled operator call-center occupies an important place in the chain "producer - consumer", as it is thanks to the dispatcher the customer can be sure that the information about the products or services came to the client, and thus get a response and effectiveoutcome.
may be noted the advantages of working in a call-center:
- Flexible working hours.However, delay and absenteeism and staff are severely punished by a fine, up to and including dismissal.
- fixed working hours.
- career.Call-center operators have access to a wealth of information about the products and the features of the company, to provide expert assistance and advice to customers.And so in the future, such specialists are able to continue to serve as a sales manager, and not only, as well as to carry out a further increase in the ranks.
However, work call-center operator also has its negative sides:
- frequent occurrence of stressful situations (receiving complaints, conflict resolution and other cases).
- monotony.
- constant presence near the equipment from electromagnetic radiation.
At the moment, this type of employment is highly relevant, since such centers provide two-way communication between the customer and supplier.There is also the possibility of the dispatcher not only in the office.Call-center operators at home can carry out this activity is not less skilled and not wasting time on the road.
