To achieve the desired result you need to know the psychology of business communication - it is primarily the art of communication.Who owns this art, the more successful.In this regard, the formula is simple.
However, what this knowledge can help in practice?Here everything is simple: like any skill, business communication and can be developed.This is primarily communication, the exchange of information between two or more parties.This information is of great importance especially for the participants of the negotiations, which means that those who own a subject of conversation and is able to submit information and their views will be able to make progress in the negotiations.
In this regard, business negotiations psychology becomes a separate subject of study, many experts even hire professionals to help at business negotiations.
What is the psychology of business communication?
In simplified terms, this ability to apply themselves, to build their interaction with people, the ability to place them.This ability is very important in life.People who possess them, can achieve success in life and career.Then, like a man who goes to work on contact, will continue to experience difficulties in solving their own problems in relationships with colleagues and business partners.
However, the psychology of business communication examines these questions, it argues that a natural talent is not enough, still has a very important education, competence and professionalism.This means that the business dialogue and negotiation need to learn, gain experience and apply it.
In today's world situation is such that the mere communication left yesterday, is now business communication - it is a science that is constantly reviewed and improved.It is mixed with other sciences, which also bring something new, helping to better understand the issue.So in fact the psychology of business communication is not limited to only one in psychology, although it is of paramount importance.
Characteristics of communication and mechanisms of influence on the interlocutor
First, you need to know that communication is divided into two types: verbal and nonverbal.Verbal communication - it is just something that happens through words, that to which we are accustomed.Much more interest is the non-verbal communication - body language, postures, etc.He can tell a lot about the interlocutor, as well as give out information about you.
When nonverbal communication are studied facial expressions, gestures, postures, gestures, which are perceived in the communication process.In the study of verbal communication much attention is paid paralinguistics and prosody - a particular pronunciation, tone of voice, rhythm, and other details.
All this generally helps to get more information about your interlocutor on the basis of which decisions can be made and the other party to offer arguments to which it will listen.This is often built psychology of negotiation, especially among experienced managers.
General Rules Negotiating
On the basis of available information, it is possible to make a short list of rules that take better account during intercourse.
- First, you need to think through in advance the theme of conversations, as well as those issues that you wish to discuss.It should already have an opinion on each issue and determine its position.
- Secondly, you should not try to please his companion, because communication should be unobtrusive.
- During a call, you need to follow visual contact.Many people feel uncomfortable, if the person does not look at them.
- great importance is the position.Bound and private person has little confidence interlocutor will assume that he's hiding something.
- necessary to watch and verbal communication.The offers should be clear to build, to avoid confusion and irrationality.Instead of the word "I" is better to use the expression "Do not you think that ...".No need to clutter up his speech difficult words, studies show that people prefer a simple and clear expression, even if all the people are competent in this matter.Their
these rules and is the psychology of business communication, knowing they may have to deliver results.
