human factor in management - this causes disruptions which are caused by the mismatch of psychophysiological state and qualification requirements.
human factor in quality management, classification of human errors and analysis of erroneous actions
In analyzing the errors of the human operator of technological systems allocated 4 kinds of erroneous actions: pass the required action, breach of the order (permutation) action, automaticRepeat the action that in the initial fulfillment did not lead to the desired result, and the implementation of a new action, unintended established algorithm.
Depending on the mode of work, errors can occur at the level of skills at the level of the rules and the level of knowledge.
human error or mistakes, typical for running skills (inattention)
mode error during work on the level of skills - a lack of attention.Errors in operation skills - is basically permitted during the execution of actions, including erroneous actions and lack of attention or concentration.
human error or mistakes, typical for running rules
Since the implementation of activities in the mode of interpretation of the rules requires using the formula "if - then", a common mistake is the wrong interpretation.Man can not fully understand or incorrectly determine the condition of the equipment or facility requiring a specific response.
human error or mistakes that are typical mode of knowledge
activities performed in the mode of knowledge, require diagnosis and resolution of problems.Rights requires significant effort to process the information when it is necessary to assess the situation, starting with the root causes.It is no wonder that a person can not work well under severe stress in unfamiliar situations where you need to be active in the absence of rules, programs and procedures by which such a situation should be resolved.
Decision-making will be flawed if the resolution of the problem based on inaccurate information.
human factor, the classification of the causes of human error
errors (bugs) planning
errors may be allowed at the planning stage or during the implementation of this plan.Planning errors lead to errors: any person should be an improper procedure for solving standard problems, or inadequate planning procedures for the authorization of any new situation.
errors can be committed in two ways, namely by applying rules inappropriate given situation, and due to the correct application of the rules, has drawbacks.
erroneous application of the rules of correct
Such a case is usually the case, if the operator is faced with a situation where a number of its features similar to the circumstances for which the rule is meant, but with some significant differences.If the operator does not recognize the important differences, it may apply improper rule.
Application imperfect rules
This occurs when using the procedure, which in the past gave positive results, but contains unrecognized flaws.If such a solution is used in circumstances in which it was first tried, it may become part of the standard approach to solving individual problems of this kind.
Execution errors (slips and lapses)
As a rule, the action of an experienced and qualified staff are debugged, and skillful.Works are performed substantially in an automatic manner, except for periodic inspections stroke process.But, unfortunately, there are mistakes and omissions caused by personnel.Shots is an action that is not carried out as planned, and therefore miss will always be visible.Forgetting is a failure of memory, and it will not necessarily be obvious to all the others, except for the person from whom it happened.
errors and violations
Errors are considered commonplace in the activities of the staff and radically different from the violations.These two factors can lead to failure of the whole system or create a dangerous situation.The difference is only in the plans.Violations are a premeditated action, and mistakes are made unintentionally.
Human Factors and corrective actions
Unintentional mistakes : This type of error can be prevented by improving training, procedures or management intervention (for example, increased control, analysis of tasks, clarifying misunderstandings, revise ambiguous sections in the procedures and incentivesindifferent attitude of employees in the performance of tasks).
deliberate violation : This type of error can be prevented through the development of the desired patterns of behavior and implementation of a strong safety culture.
errors based on knowledge : these types of errors can be prevented by developing an understanding of the need to stop the operation, to involve other people, ask for help / advice if the employee does not know how to act in an unfamiliar environment.
development of staff knowledge is an additional factor affecting the quality and effectiveness of management.
