Accordingly, the current legislation, called the claim document is a written claim of property character from one person to another.The claim specifically formulated demands for the elimination of deficiencies acquired goods, the results of poor quality of services rendered or work performed.The list of situations that cause dissatisfaction of the consumer, is endless, and with masters or hacks unscrupulous sellers meet today accounts for almost every step.
On the law, standing on consumer protection, they know everything.But in practice, most people in our country they are almost never used, and therefore to defend its interests properly can not.What's the first thing the buyer does, discovering that he bought goods - poor quality?Of course, it is to seek the truth to the seller.Well, if the latter would be responsive and attentive, and the conflict will be solved peacefully.However, not always the seller is willing to respond to the statement of dissatisfaction and to go to meet him.In this case, the situation must be translated into "official rails" and write an application-claim.But to achieve the desired result should be a clear idea how to make a claim competently and to whom it addressed, which, by the way, the majority of Russian consumers do not know.
In fact, it is a pretentious pre-trial complaint process begins communication with the seller, but the final stage of the conflict depends entirely on the accuracy of its writing.Specific rules on how to write a claim does not exist.But some of the principles of writing it is still desirable to observe, because the existence of the complaint of incorrect wording gives the seller the opportunity to use them in their own interests, which are almost always opposed to the interests of the consumer.
So, how to write a complaint to the store and to whom it addressed?
First of all, you should never write a complaint in a state of irritation and it is in that place where you are poorly served, sold the goods of improper quality or corny deceived.And in general, the statement is best not to write by hand, and printed.You must have two copies of the complaint.One of them is intended to, to whom For ambitious requirements imposed, while the second remains in the hands of as an insurance certificate for the case to resolve the issue through peaceful means fail, so that will have to go to court.So it's best to go home, well think about how to make a claim and what requirements it includes.
The complaint in any case should not affect the request, it must be clearly defined all of their requirements (and in pretty hard style) and as accurately as possible to present the essence.When, what time and where legal rights have been violated by the consumer, what is a violation.Describe in detail the provisions of the contract (if any), list the disadvantages of the purchased goods, to outline their demands for their removal or compensation of the cost of low-quality goods - are the main provisions which should be set out in writing pretentious.The claim must include a reference to specific articles of the law that had been violated and the offender is notified that in the case of improper execution of the requirements put forward by subsequent calls to the court.The consumer, who knows exactly how to make a claim, certainly achieve a positive result.
claim should be addressed to the head of the company or individual entrepreneur - the owner of a shop in which there was a conflict situation.Send as it can be by registered mail or deliver directly to the seller or the head of the company (in this case received a claim must sign to accept the application for consideration).The complaint must be accompanied by all the supporting documents: checks, contract, warranty card.All of the above manipulations necessary to perform with copies of the documents, the originals remain with the consumer.Also, the statement must contain all details of the consumer and the exact date it was written.
By law, the answer to the claim required to be given within ten days.
If, however, the question of how to make a claim on their own, is difficult, it is best to contact your legal counsel, where professional specialists will help you quickly and competently resolve the conflict that occurred.
