rare inhabitant of Russia are not faced with such a widespread problem, as the purchase of poor-quality goods or services.How to act in this case, what documents are needed to prove the seller's own right, and get it back wasted money?All this - in our article.
The easiest way out - to contact the store or to the company that provides services and try to negotiate amicably.But, unfortunately, this is possible only if the seller is really important for his reputation, and he does not want to risk it because of the conflict with the client.
In most cases, unfortunately, the best way out for the buyer becomes a claim for quality goods, made in writing and presented to the supplier of goods or services as an official document.It is an intermediate stage between peace negotiations and legal action, which is intended to assist the parties to settle the mutual claims out of court.In fact, according to lawyers, it is the only way to get adequate compensation from the company, the seller, without lengthy procedures and payment of court costs.
Drafted competently and in accordance with certain rules of the claim on quality goods to the buyer will not only allow all existing contentious issues, but also to win the court if necessary.
Basically, this document shall be made in free form, but it is better to adhere to a specific sequence of presentation, to make a written complaint as similar to an official document.If you are not an expert in business correspondence and not much in legal terms and the wording should turn to a professional.
In most cases, the claim for the quality of the goods, a specimen of which is very easy to find, can be made independently.Here are some of the main points that must be present in it:
- the full name of the organization with which there is a conflict, as well as the data bearer claims.Typically, this information is written in the upper right corner as in standard applications.
- A detailed and clear description of the problem with the date of purchase of the goods, check number, the name of the item purchased.
- date of initial application to the store or company, and the result obtained in the course of attempts to settle the conflict orally.
- Link to Law on consumer protection with possible consequences for the seller.
- Indication of your appeal to the independent expert (better to put a supplier of goods or services aware of the fact that you have resorted to the Truth of Others).
- also claim the quality of the end may contain a reference to the fact that in the case of old-fashioned conflict resolution or failure to resolve contentious issues seller, you have to prepare a statement of claim in court.
When a document is drawn up, print it in at least two copies.This is to ensure that the seller when making a claim you put on your copy of the signature and date that will further testify that he was aware of a conflict arises.
If your claim on quality was left without attention, or the other party, for whatever reason, does not want to take it from you, you can go on a little trick.Send the document by mail, but be careful when choosing the form of administration.The best option would be a letter with declared value and list of contents.In this case, you can always easily be able to prove that your claim has been sent to it by the quality of the goods, and not to any other document, what to do in case of sending a registered letter, or simply impossible.
