Perhaps there is no person who has not ever occurred to the problems associated with the acquisition of goods.The law defines and protects the rights of consumers, it is constantly being improved.Because of this we can not only replace the defective or unusable goods, but also to get back money if the thing we need is for some reason not approached.However, there must be a thorough knowledge of what goods can not be returned, not to be in an awkward position.
Theoretically we can within fourteen days from the date of purchase to replace the item or return it to the store when she came to us in color, size, style, quality fabrics.As a rule, we are talking about clothes and shoes.However, in each trade (including online stores), you can find a list indicating which products can not be returned, and for what reasons.So, you can not return underwear, personal hygiene items, medicines and devices for the treatment at home - for example, rubber products.We will not be able to return, and other items that come into contact with the intimate parts of the body or mouth.For example, the list of products which are not subject to return, appeared as mouthpieces for musical instruments, violin Tailpieces Chinrests, inflatable toys.This is understandable: it is understood that a quality product will be available again.But who would like to use what it touches the lips of a stranger?
That is, the law seeks to protect our interests and the prevention of the spread of disease.It must be remembered that the above applies only to the quality of things.Exchange goods inadequate quality (if, for example, we find a flaw or manufacturing defect) are always allowed.Moreover, the requirement to return the goods in undamaged packaging, the referenced sellers that show us what goods can not be returned, in most cases, illegal.After all, we can not determine the quality of things, if you do not unpack it.We also do not have to bring a check, if we can provide other proof of purchase.Rather, according to the law, if the return receipt we should show, but its absence does not deprive us of the right to a refund.This paradoxical formulation creates confusion, so in difficult cases it is better to apply to the Committee on Consumer Protection.
not be able to return and we metrazhnye products (lace, cables, ribbons, fabric), and furniture and household appliances.Again, we are talking about high-quality goods.With the technique is clear: if there is a warranty period, the manufacturer is obliged to carry out the examination and in the framework of the guarantee to eliminate defects or replace the object.With metrazhnymi products also seems to be clear: sell then stretch that someone just did not fit, it will be much harder and it is related to the protection seller.But lawmakers have added to the list of furniture, books, CDs, printed non-periodical publications.Here there are questions and difficulties.On the one hand, these steps are aimed at protecting the trade.All stores are now required to specify the conditions for return shipments that must be followed.For example, in the book in a prominent place, you can read the announcement that you are asked to make thoughtful purchases, return the book because if there is no marriage, then we can not.
not store library - do not get to read the product and return it (and the same for printed music).But on the other hand, what caused the ban on the return and exchange furniture - are difficult to understand.It may well be that we do not take into account all the details and tables and cabinets just do not come in size.Can not be replaced, and plants and animals.Also, we will be unable to return the jewelry precious or semiprecious stones.By the way, most of the provisions of the law is reasonable and aims to protect us from fraud and fraud, and to ensure personal hygiene and sanitation.
