At a time when humanity has never known the Internet, people used the services of nearly often enough.It's good to get a card, letter or parcel from friends or relatives, and mysterious ritual trek to the post office many remember from childhood.Times are changing, and "live" letters people get less and less.On the other hand, the opportunity to make purchases not only at home but also abroad, which significantly increased the number of sent and received packages.Relatively recently formed company EMS, reviews of which often carry a negative connotation, specializes in the express delivery of correspondence.What is this organization?What services are provided?Whether justified criticisms against her?Let's try to sort out first.
What is EMS delivery
State Company "Russian Post" is known to all.Formally, it was founded in the early 2000s, but in fact, this process can be safely called the reorganization of structures working in the Soviet Union.Once the Universal Postal Union announced the launch of services EMS (Express Mail Service), the question arose as to who will coordinate the provision of in Russia.The decision was quite logical.
So there was a branch of the already above-mentioned enterprise "Russian Post".EMC specializes in express delivery.Prices for services provided by a subsidiary of the above, but also declared terms of delivery items are different in the smaller side.Within a few years the staff has passed the mark of 2,000, and the infrastructure in the region is very well developed.
company delivers anywhere in the country, and within the same city, you can use courier services it also provides.Departures may be produced both at home and at the terminals.Of course being sent correspondence can be tracked on the website.Among the additional features provided by the EMS, you can select consulting on customs issues.
no less joyful is the fact that to get an answer to a question at any time of the day.And the proposal to evaluate the work of couriers EMS, reviews of which often is not the most flattering, too, is very helpful.
Express delivery - customer service
Of course, it's hard to argue with the fact that people are happy with quality of service, much less publish reviews about the company than those who are less fortunate.And reading the positive feedback, it is difficult to understand something specific.Basically it all comes down to common phrases that are well and have no complaints.
Another thing is when a customer was dissatisfied with the quality of services rendered to him.In the case of EMS company ratings, giving a negative assessment is usually reduced to a few typical observations, including:
- bad manners, punctuality courier;
- delays in delivery;
- reluctance of employees to address the problem.
first quite subjective, and the human factor can not be written off.Problems with personnel is in any large company where a negligent employee can seriously spoil the reputation of the entire company.
If we talk about the timing of the delivery, then you need to recognize the problem really is.The bulk of the parcels not received on time, go to the so-called peak load periods.For example, during the Christmas and New Year holidays, even punctual forwarders European companies say that the timing of delivery of correspondence in this period increased.However, this is not an excuse for mass disruption of mail delivery times.Only one way out - to track every step of sending in the case of a delay, even a small one, call the EMS.
reviews concerning the reluctance of employees to meet the company's customers, the most alarming.So, if the parcel is stuck on one of the marks longer than the specified time, the call to EMC nothing.The answer goes something like this: "Yes, we see, but to start something to do, you need a written statement about the loss.Without the initiative of the client search for the missing parcels are not conducted. "It sounds strange: a database and the timing of deliveries, did not in the interests of the company to know what's going on with the correspondence?
Hopefully, over time, these situations will occur less and less, and they will be resolved peacefully.In truth, there is in fact a lot of polite, and very, couriers, responsive operators and parcels delivered in the stated period.
