I'll bet that a lot of "salespeople" from the beginning of their work trying to hammer into his head that the customer is always right.Well, or something like "the customer - is the person who pays our salaries."Accordingly, the following postulate: the right to work with clients means their complete satisfaction and fulfillment of any whim.
Let's take a closer look at, in fact there is a dialogue with customers, visitors and other similar lyudom.What are their relationships with those who are "on the other side of the fence?"
Perhaps someone may seem that good customer care - a system for controlling the interaction with their customers.Something like Customer Relationship Management.She reminded you when someone's birthday or the day an angel, you send flowers or a card in the mail.So what?But if you ask yourself: Is this client expects from me?Maybe he was interested in something else?Practice shows that in the struggle between the cards and the one per cent discount wins somehow discount ...
Now a question: if this category of citizens is so good, and dare I say it, is perfect, why did she hires professionals to perform anytasks?What gets offered products?So, the customer is definitely interested in a particular specialist.That is, we have a situation where both sides want to get the deal from communicating with each other a certain profit.Only the first somehow dreaming about how to get the most, but to pay a minimum.And the second - a good specialist to work with clients - makes every effort so that all happened exactly the opposite.And she and the other side is right, and accuse them of anything, of course, impossible.
It turns out that the work with clients is a very hard work.From my own experience I know that just a couple of phone calls to a length of 10-20 minutes each committed up to 11 o'clock in the morning, can completely unsettle for the rest of time.And that's just talking to two people.The result is that - fallen (within reason), self-esteem, more depressed state of mind and a feeling that you all day beaten with bamboo sticks.And not just in the head.And all because of what?Due to the fact that the person who pays the salary should not be left unsatisfied.He - the king, the emperor, the lord (underline).
Strictly speaking, professional work with clients involves finding a balance between the two concepts of "satisfy the customer (visitor, and so on)" and "get money for it."The main thing with this - do not lose yourself, your "I", so to speak.Too bad it's not everyone is obtained.Some people in general tend to perceive everything too personally.
Those whose work is connected with the people, must necessarily understand that customer management is based on three cornerstones: the attraction of new, existing support, holding the discontented.Having achieved success in each of these three areas, you yourself feel how your job has become a desirable and necessary.
