How to respond to rudeness of staff and superiors

Today, many employers, presenting a list of requirements for potential employees, to indicate job, among other things, and so cute fad how to handle stress.From this it is possible to conclude that the nerves to you on this work vytreplyut.In any case, try to do it.And proceed to checks on the stability of the psyche at the first interview: asking inappropriate questions, throw coarse phrase, improve the tone of voice, etc.And we have to endure, dodge, stay cool, because work is something you need.And well, if after such an interview and take you to work stress run.

But it not always happens.It happens that colleagues are beginning to dislike the novice and try it one way or another to survive with just getting a job.If a new employee is not accustomed to climb his words, he knows how to respond to rudeness.And what about the man who is by nature a delicate and sensitive and easily lost when its "poison"?At such moments, he even forgets his name, not to mention the fact, to give an adequate response to rudeness.All words are literally flying out of the head, and "epiphany" comes only after a "baiting" time finish.It was at this point in the brain begin to slip clever ideas.Scroll million times in my mind this situation, the person starts to suddenly find a lot of options, how to respond to rudeness, and very sorry that he can not do anything with his "stupor" during the attack.As the saying goes, "a clever idea comes afterward."

But to fend for themselves somehow necessary.You can not let someone else morally
mock him.In cases where a person does not know how to respond to rudeness in the same vein, psychologists recommend to resort to the technique of the so-called assertiveness.This method is considered one of the best, and most importantly, simple to resolve almost any conflict.Its essence lies in the fact that a person is subject to constant attacks, while maintaining a completely unflappable, calm, and even indifference, should agree with all the statements in his address.You do not need to show any aggression, even if you cry.For example, you angrily accused of failing to plan.You are not showing any emotion, indifference agree, they say, yes, I am guilty, I did not fulfill the plan.The opponent, waiting for a completely different reaction gets a real "break pattern" and does not find the answer.With each new accusation simply agree word for word, pronouncing aloud what you reproach.Sooner or later, but the other party will bother to talk with the "broken record", and it will fall behind.

Now you know how to answer you do not like rude people.But with the supervisor need to be a little more cautious, although it is not necessary to be afraid of.Let him shouting, noise and throws in your documents - your equanimity temper his ardor.And when he finally tired of his own screams, calm and confident tone, ask him to no longer speak to you in this way.In no case do not make excuses, just ask the boss now say the same things, but calmly and carefully, without undue emotion.If the director began to scold you when the team, tell him: "Semen Semenovich, as I understand, the question concerns only my person and you.Why do not we discuss it face to face? ".So you do not lose any of their faces, nor the respect of his superiors.