conflict - the oldest and most natural form of relationship.Even alien to any social interaction dinosaurs could tell a lot about him.After all, when one is hungry, and the other does not want to be in the toothy jaws, there is an obvious conflict of interest.And what can we say about the people!Conflicts accompany them from birth to old age.With friends and parents, colleagues and loved ones, with himself in the end.Man at every step risks being dragged into the conflict.Out of the conflict - the art, not only helps to preserve good relations with others, but also their own nerves.
conflict - the pros and cons
conflict - a situation in which each of the parties pursuing conflicting objectives.Or, if we are talking about an internal dilemma, a person can not make a choice between equally attractive options of behavior.
Everyone knows that quarrels and disputes - something extremely unpleasant.It is rare to find a person, have fun getting involved in the conflict.Out of the conflict - a welcome option for the vast majority.But if you think about it, even the argument can be useful lessons.During the dispute can learn more about their partners, to identify existing problems in the team and even solve them effectively.The tense situation often encourages people causes them to develop their capacity to reveal, to search for innovative moves to optimize the interaction in the group.
Primary analysis of the situation
Of course, it is better to negotiate peacefully and friendly and respecting each other's interests.But it is not always possible.There are situations where conflict is inevitable.Out of the conflict with minimal losses in this case - the main task of each participant.
Before taking any active steps to stop and think.Stress - the inevitable companion of any quarrel, and he is a bad counselor.Therefore, we must try to calm down, turn off the emotions and analyze the situation.Perhaps the way out of the conflict will be found quickly enough, you may have to work hard to resolve the situation.But, anyway, to conduct analytical work have defined.Any clash of interests is akin to a game of chess.The winner is the one who can soberly assess the situation and take the right decision.
Work with information about the conflict
To analyze the situation, you need to collect the maximum information.First of all, we should determine what is in dispute.This material benefit or idea?Is it possible to divide the desired at all or competition really inevitable?Is it possible to eliminate the cause of the conflict or to replace it with less controversial subject?It is possible that in the course of this analysis, it becomes apparent that the dispute can be resolved right at the initial stage.Just spend some manipulations with the object causing the conflict.Out of the conflict in this case, would be acceptable to all participants.If two children quarrel over the chocolate, the easiest way to break it in two, obviously.But the same principle applies in adulthood.If the cause of the conflict - an attractive position, and both candidates the same professional and competent - you may want to think about how to make changes in staffing.And let there be two Deputy Chief, with the division of duties.
Learning motivation of participants
Then you need to collect information on all the parties to the dispute, to find out who they are, what they want.Psychological characteristics of personality, moral criteria, the true goals and motives - all of this is extremely important.What exactly can take each of the participants?Why is that?Do not you have ulterior motives of their behavior?What are the ways out of the conflict is preferable for each participant?
necessary to consider the influence of social environment on the situation.Approve or disapprove the surrounding parties to the conflict, have any support, or, conversely, hinder the achievement of goals.For example, if the reason for the conflict in favor of road accident and witnesses - colleagues, one of the participants of the accident, the other driver can hardly count on objective evidence.And no matter how fond of his opponent at work or, conversely, can not stand.Just in one case, witnesses will shield the colleague and the other - happy to recall his past grievances.Offering an exit strategy from the conflict, not taking into account the impact of the social environment, rather lightly.
Impact on the conflict of subjective factors
very important factor is not only the objective component of the conflict, but also the subjective element.Yet it's - clash of human interests, and people are far from impartial.Each of the parties to the conflict is how it looks from the outside, attributes the opponent some opinions and judgments based on their own ideas about it - this is called "secondary reflection".Ways out of social conflict frequently run into such a deliberate bias sides.It is difficult to persuade people not to argue that poor people think about each other.But it is practically impossible to reconcile those who believe that the enemy hates or despises them.Few loved sitting at the entrance gossips, although they are not doing anything wrong.Just all believe that pensioners gathered in a circle and only do they condemn everyone passing by, suspecting him of the blackest sins.And that's enough for the emergence of hostility, even if my grandmother just discussing viewed series.Such moments, too, need to be analyzed, they must be taken into account by examining conflict and the ways out of it.
Choice script actions
After gathering all the information and analyze it, you need to create a forward-looking options for resolving the conflict.What happens under the most favorable circumstances, that - in the worst case, what will happen, if at all stop any action, later, as they say, on the brakes.
only after analyzing all the components of the problem, you can begin to develop an exit strategy from the conflict.In this case, the decision will be optimal.
Experts identify five basic strategies for ending the tense situation: avoidance, compromise, competition, cooperation and adaptation.Choosing between these options, you need to relate the goals with the methods to achieve them.It is unlikely that by adopting a tough strategy, you can maintain a healthy atmosphere in the team, or to put in place insolent, choosing the path of compromise.
course reconcile colleagues in the office - not the same thing as to seek ways to resolve the ethnic conflict.But the principle is the same: to restore peace and tranquility as possible observing the interests of all stakeholders.
one of the toughest choices strategy is competition.When selecting such a scenario one party completely suppresses the other, imposing manner.Of course, we can not say that it is - a productive and tolerant manner.It is unlikely that it should be used very often, because in this scenario, one of the participants is extremely disappointed and an angry.Relationships in the team is likely to be corrupted hard and long.Such methods are out of the conflict are applicable only in the case where the proposed solution is beneficial for the whole team, not for the individuals concerned and the time or ability to persuade opponents not.Although there are situations where it is the rivalry becomes the only acceptable way out of the situation.If bullies are trying to select a passer-wallet is unlikely to bargain and seek compromises that satisfy both sides.
compromise, as the name suggests, provides a partial satisfaction of the interests of each party.The withdrawal from the conflict involves the desire of opponents to reach at least a temporary agreement, sacrificing for the sake of some of its requirements.More often resorted to a compromise if the parties are equal opportunity, and the reason for the collision is not of a fundamental nature.In this case it is better to give up a number of claims, rather than risk losing everything, losing the dispute.The main drawback of this strategy is that progress is rarely a long-term peace.Already too great a temptation to try to win back those items that had previously been sacrificed when the balance of power changed in the right direction and one of the parties will have an advantage.
way out of the conflict does not always involve at least partial satisfaction of the interests of each party.In some cases, one of the participants simply waive its claims out of the conflict.This strategy is called adaptation, or a concession.Of course, the popularity of this method of conflict resolution can not be named.By resorting forced to make concessions.Usually one of the parties is aware that she simply did not have the strength to fight.Or come to the conclusion that the objective in this case does not justify the means.Returning to the example of bullies and bystanders: the assignment - a situation, when a person gives a purse robber, he decided not to risk his life for a few notes.
However, the reverse is possible option.Such pacifist ways out of the conflict can be used by participants, to realize their own wrong and recognize it.In this case, the rejection of unjustified claims requires courage and willpower, because, in fact, a public repentance.
If all kinds out of the conflict, providing proactive, to no avail, one of the parties may simply keep aloof.This strategy is called a departure from solving the problem, or avoidance.In this case, the conflict is not so much allowed, but simply ceases to exist as a fire in which no one throws firewood.If there was a confrontation for a long time, and promising solutions to the problem was found, avoidance can be considered one of the most effective strategies.Why spend time and resources on a fruitless struggle, if they can be used more wisely?Not every goal is worth it to fight for it forever.
rules out of the conflict say that the best solution - a solution that best corresponds to the interests of each party.None of the policies do not comply with this requirement as cooperation.In this case, the parties do not just go on mutual concessions, they actively interact, creating alternative ways of solving problems.While acknowledging the obvious importance of resolving the conflict, the participants seek joint efforts to solve these problems.As a result of this strategy can not only successfully solve the existing problem, but also to lay the foundations for further fruitful cooperation.
making a choice in favor of a strategy, it should be remembered that the same decision is made and the opponent.Chances are that while one of the parties favored the compromise, the other absolutely do not want to take the position.Therefore, the strategy may be adjusted, if necessary, be replaced by more appropriate situation.Carefully studying the conflict and the ways out of it, you want to track the opponent's moves and analyze them before an important decision.